Application Operations Engineer – 1 year FTC (R-17653) Any Contract Engineer Fixed term Intern NEW

Responsibilities

• Develop Expertise: Build comprehensive knowledge of our strategic cloud platforms.
• Monitor and Supervise: Review and supervise services and processes in the production environment, updating relevant documents as needed.
• Documentation: Prepare and deliver data, create, and maintain essential documents and documentation.
• Proactive Monitoring: Monitor the health and trends of services and components proactively.
• Incident Resolution: Provide technical expertise to support and resolve major incidents, follow up on root causes, and prevent recurrence.
• Trend Analysis: Analyze trends and risks, prepare forecasts, and adjust requirements considering effort and costs.
• Project Support: Offer technical support expertise for various projects across all environments as part of a 24/7 third-level support team.
• Coordination: Coordinate and communicate effectively with service providers and internal customers
• Mentoring: Act as a mentor to the junior team members and interns.

Skills

• Experience: 5 years of professional experience in IT operations with a solid understanding of various systems (Windows, Linux) and basic programming knowledge.
• Troubleshooting Skills: Expert-level ability to troubleshoot incidents in large and complex environments.
• Technical Knowledge: Understanding of Git/Dev/SecOps, build pipelines, Kubernetes, Docker, cloud, and infrastructure as code.
• Tool Proficiency: Familiarity with tools such as Linux shell, Ansible, Bash, Git, Selenium, Splunk APM, and synthetics.
• Communication Skills: Excellent communication and writing skills.
• Monitoring Experience: Experience in monitoring external services/applications, SOAP requests, and REST APIs.
• Database Knowledge: Understanding of databases like MySQL, PostgreSQL, MongoDB, and Cassandra.
• Web Server Knowledge: Knowledge of Nginx, Apache, Tomcat, and JBoss.
• Network Skills: Ability to troubleshoot TCP and TLS connections.
• Office Suite Proficiency: Proficiency in Microsoft Office Suite.

Personal Attributes

• Ownership Mindset: Show an ownership mindset in everything you do. Be a problem solver, curious, and inspired to take action. Be proactive and seek ways to collaborate and connect with people and teams to drive success.
• Continuous Growth: Maintain a continuous growth mindset by learning through social experiences, relationships with stakeholders, experts, colleagues, and mentors, as well as through structured courses and programs.
• Language Skills: Fluency in English