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Applications / Care / Coordination / Data / Development / Documentation / Experience / Growth / Infrastructure / Kubernetes / Office / Operations / People / Performance / Product / Production / Projects / Support / Tech / Technical Support / Technology / Web
Application Operations Engineer – FTC (R-17653)
Why We Work at Dun & Bradstreet
Dun & Bradstreet combines global data and local expertise to help clients make smarter decisions. With 6,000+ people in 31 countries, we are a team of diverse thinkers and problem solvers who all share a common curiosity: to find new ways to turn data into value. If you share this curiosity and want to be part of a future-ready company, come join us! Learn more at dnb.com/careers.
About the role
Are you ready to take your technical expertise to the next level?
Join our team as an expert in technical operations for a fixed term contract!
You’ll play a crucial role in supporting our cutting-edge point of arrival products, ensuring long-term stability and satisfaction for our customers.
In this role, you’ll:
Provide top-tier technical support and expertise for prioritized projects.
Collaborate seamlessly with second-line support, development, infrastructure, cloud, and network teams, as well as incident managers.
Be a key player in maintaining and enhancing our product’s performance and reliability.
If you’re passionate about technology and thrive in a collaborative environment, we want to hear from you!
Responsibilities
- Develop Expertise: Build comprehensive knowledge of our strategic cloud platforms.
- Monitor and Supervise: Review and supervise services and processes in the production environment, updating relevant documents as needed.
- Documentation: Prepare and deliver data, create, and maintain essential documents and documentation.
- Proactive Monitoring: Monitor the health and trends of services and components proactively.
- Incident Resolution: Provide technical expertise to support and resolve major incidents, follow up on root causes, and prevent recurrence.
- Trend Analysis: Analyze trends and risks, prepare forecasts, and adjust requirements considering effort and costs.
- Project Support: Offer technical support expertise for various projects across all environments as part of a 24/7 third-level support team.
- Coordination: Coordinate and communicate effectively with service providers and internal customers
- Mentoring: Act as a mentor to the junior team members and interns.
Skills
- Experience: 5 years of professional experience in IT operations with a solid understanding of various systems (Windows, Linux) and basic programming knowledge.
- Troubleshooting Skills: Expert-level ability to troubleshoot incidents in large and complex environments.
- Technical Knowledge: Understanding of Git/Dev/SecOps, build pipelines, Kubernetes, Docker, cloud, and infrastructure as code.
- Tool Proficiency: Familiarity with tools such as Linux shell, Ansible, Bash, Git, Selenium, Splunk APM, and synthetics.
- Communication Skills: Excellent communication and writing skills.
- Monitoring Experience: Experience in monitoring external services/applications, SOAP requests, and REST APIs.
- Database Knowledge: Understanding of databases like MySQL, PostgreSQL, MongoDB, and Cassandra.
- Web Server Knowledge: Knowledge of Nginx, Apache, Tomcat, and JBoss.
- Network Skills: Ability to troubleshoot TCP and TLS connections.
- Office Suite Proficiency: Proficiency in Microsoft Office Suite.
Personal Attributes
- Ownership Mindset: Show an ownership mindset in everything you do. Be a problem solver, curious, and inspired to take action. Be proactive and seek ways to collaborate and connect with people and teams to drive success.
- Continuous Growth: Maintain a continuous growth mindset by learning through social experiences, relationships with stakeholders, experts, colleagues, and mentors, as well as through structured courses and programs.
- Language Skills: Fluency in English
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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