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At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content – wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
About the Role:
As a Customer Service Agent at Nielsen, you’ll play a vital role in shaping the future of media measurement. You’ll be the face of Nielsen, interacting with and supporting our valued panel families.
This role will require a combination of in office and remote work. The majority of the time, you will be required to work in the office.
Job Responsibilities
- Cultivate and maintain strong relationships with Nielsen panel families.
- Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
- Collect accurate device information and ensure data collection integrity.
- Exceed performance goals related to sample quality and customer satisfaction.
What You’ll Bring:
- Fluency in both English and Spanish (written and verbal) is a must.
- High school diploma or equivalent work experience.
What We Offer:
- Nielsen offers a position with a gross monthly salary of $16,200 Mexican pesos.
Benefits exceeding those mandated by law, which include:
- 9% in grocery vouchers
- Financial support for internet connectivity expenses for teleworking
- 13% savings fund
- Major Medical Expenses coverage (spouse and children under 25 years)
- Life insurance
- 50% vacation bonus
- 30-day Christmas bonus (Aguinaldo)
- Flexible hours (hybrid role): We offer shift options, all while working from our modern office and from home.
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