Riverview Community Bank
**Description**
You will find a lot more at Riverview Bank! Finding a place to grow, contribute and make a difference is what you will find working with us its about you!
**SUMMARY**
Responsible for the duties associated with developing, managing, and supporting the online banking system, wire system, and the various other systems utilized in the Operations department. Provide a full range of professional, technical, and general support to bank personnel by investigating and reconciling escalated questions/concerns with regard to accounts and services. Participate with project teams for testing upgrades to all the systems and direct interface software, ensure projects are completed on time and follow up as necessary. Maintain working knowledge of bank policies and procedures. Understands and communicates all bank products and services.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Daily administration of the online banking system. Responsible for testing and maintaining documentation for system updates. Maintaining records of systems maintenance completed and obtaining appropriate authorizations.
+ Daily administration of the wire system. Responsible for testing and maintaining documentation for system updates. Maintaining records of systems maintenance completed and obtaining appropriate authorizations.
+ Daily administration of the various systems in the Operations department. Responsible for testing and maintaining documentation for system updates. Maintaining records of systems maintenance completed and obtaining appropriate authorizations.
+ Responsible for the development, management and support of the banks digital footprint.
+ Perform role with the LOAD (operations support) team in support of Deposit Ops.
+ Function as lead liaison between Riverview Community Bank and designated vendors.
+ Assist general operations through contact with branches / departments to identify and resolve problem areas, making recommendations that increase efficiency within the organization.
+ Maintain and provide up to date knowledge and development of standard policies and procedures.
+ Participate and ensure that technical and operational functions for branches and departments are applied, reviewed and maintained through coordination of staff training.
+ Prepare and/or complete various reports and forms accurately to be in compliance with established policies and procedures.
+ Provide customer service and use problem-solving skills to satisfy client.
+ Participate as assigned in special task force groups to assist in developing and bringing new products and technology to the branches/departments.
**Additional duties and responsibilities**
+ Participates in and completes training objectives with passing scores.
+ Work independently and efficiently on duties assigned.
+ Follow all Riverview policies and procedures.
+ Lead or participate in project teams – including bank employees and outside vendors.
+ Complete projects as assigned by Supervisor.
+ Other duties as assigned.
**RELATIONSHIPS**
+ Daily contact with Supervisor for consultation and direction regarding operational activities.
+ Contact with clients and prospective clients in providing assistance to fulfill their banking needs.
+ Frequent contact with business representatives providing sales, service products and equipment.
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform all essential duties with previous experience at a bank. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and/or EXPERIENCE**
Bachelors degree and three years related experience and training; or equivalent combination of related education and experience. Previous experience in an Operations environment.
**SKILLS**
+ Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
+ Ability to write reports, business correspondence, and procedure manuals.
+ Ability to effectively present information and respond to questions from groups of managers, clients, clients, and the general public.
+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
+ Ability to apply concepts of basic algebra and geometry.
+ Proficient in Microsoft Word/Excel.
+ Ability to understand components of Operational software programs.
+ Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
+ Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision in computer work.
**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock in working with standard office equipment. The noise level in the work environment is usually moderate.
**COMMENTS**
In supporting the accomplishment of company and departmental goals, it is the employee’s responsibility to do all that is necessary to provide quality service to clients and fellow employees while furthering the positive image and interests of Riverview Community Bank. It is also the employee’s responsibility to continually strive to maximize professional growth.
The salary for this role will be between $64,833 and $94,656. The specific salary offered will depend on several factors including but not limited to applicants skills and prior relevant experience. Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays. Certain roles are eligible for additional rewards.
**Qualifications**
**Education**
**Required**
+ Bachelors or better in Related Course Work
+ Years Exp 3 or better in Related experience or training
+ or a combination of education and experience or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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