MSCCN
PDS Tech Commercial, Inc. is seeking a PC Network Support Technical ll, in Baltimore, MD. Job Description: Installs, troubleshoots, services, and repairs PC desktops and workstations, printers, peripherals, and related PC software under guidance of IT staff, Security compliance and procedures and policies. Provides new installations, sanitizations, testing and special projects as needed.
Provides support to users and troubleshoots/resolves problems. Instructs users in the use of personal computers and networks. Responsible for maintaining acceptable levels of customer satisfaction while adhering to established policies. Position requires excellent communication skills and patience with customer This position may filled at a higher level based on the qualifications listed below.
Basic Qualifications for a Level 2: High school diploma or equivalent and 2 years additional education and/or related experience Dell and HP Certifications Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods Preferred Qualifications: Strong oral and written communication skills Additional certifications (CompTIA A+, Network+, etc. ) Certification in related OS (Computing Environment – MS Windows) Cross-platform experience in Linux a plus All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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