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We’re on the hunt for professional people-persons seeking a full-time position with the availability to start training Immediately. Superior Contact is the place for individuals who are passionate about customer service and can take ownership, solve problems and investigate issues in a fast paced environment. Our customer service agents actively listen, show empathy and make each caller feel they’ve just spoken to a friend.
Sound like you? Come join our team!
We work tirelessly to provide an environment where our agents are supported and connected.
Compensation
- $15.00 per hour
- Performance reviews allow for wage increases based on performance and attendance.
- $250 Stay Bonus to new hires who complete 90 days of employment, meet attendance requirements, and show improvement in quality assurance scores, as well as a continued commitment to the availability agreed upon in an offer letter.
- Perfect Attendance Bonus. If you work 100% of your scheduled hours each month, you could receive a $100 bonus payment as a Full Time employee, and a $50 bonus payment as a Part Time employee. In addition to that, if you work 100% of your scheduled hours for 6 consecutive months you would be eligible for a one time bonus of $300 for Full Time employees or a one-time Bonus of $150 for Part Time employees!
Jack Pine Jackpot is our annual incentive program named after the infamous Jack Pine tree, known for its resiliency and ability to adapt and thrive! Throughout the year there will be opportunities to earn points for quarterly drawings with cash prizes!
Remote Onboarding, Training, and Work
Once an offer is extended, employment is contingent upon the passing of a criminal background check and 10-panel drug screening (we test for illegal substances).
All training is conducted remotely and generally takes about 2-3 weeks. We’ll provide all the equipment you’ll need to work remotely. You are responsible for providing a reliable internet connection. (If you’d prefer to work in-house, you’re more than welcome to join us in the Marquette office!)
See if you qualify for remote work by going to while on your home internet connection. Select the Mb/s. Click “Start Test”. The test will run for about 60 seconds. Take a screenshot of your results and compare them to our IT requirements.
- Download speed > 50 Mb/s
- Upload speed > 10 Mb/s
- Latency < 60 ms
- Jitter < 30 ms
What if you don’t pass those requirements? You can upgrade your internet and try again or you can apply to work in our Marquette, MI office location!
*Your Day-to-Day*
You’ll be working in a supportive team environment where we’re all working toward the same goal: excellent customer service with every interaction.
- Answer inbound customer calls to resolve customer issues, requests and questions
- Provide exceptional customer service and sales support experiences
- Use state-of-the-art contact center software to provide accurate, valid and complete information (equipment includes a laptop, second monitor, headset and mouse)
- Precisely follow call handling instructions in keeping with the instructions provided by our clients to meet quality assurance standards
- Handle multimedia customer interactions in a friendly, courteous and effective manner
- Establish and maintain customer satisfaction
*What You Bring to the Table*
- Excellent Attendance
- Proven customer service and support experience (at least one year preferred)
- Strong phone contact handling and active listening skills
- Written and verbal communication
- Strong computer skills and typing proficiency
- High school diploma or equivalent experience
- Reliable Cell Phone for VPN Connection
- Quite, distraction-free home office setting
Work Environment
- PERMANENT REMOTE STATUS
- Periodic overtime opportunities available (earn time and a half)
Explore the Benefits
- Employee assistance program
- 401K company match after 1 year of employment
- 7 paid holidays
- Potential 13 days of PTO in your first year
Physical Demands
- Sitting for extended periods
- Reaching in any direction
- Written and verbal communication
ADA
The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This job description in no way states or implies that these are the only duties to be performed by the employee incumbent in this position. The employee will be required to follow any other job-related instructions and to perform job-related duties requested by any person authorized to give assignments or instructions.‘
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Referral program
- Vision insurance
- Work from home
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