Cargo Agent – Customer Service, $18.04*/hr. to $22.67*/hr.

Menzies Aviation

DescriptionIMMEDIATE HIRING. . . at Los Angeles International Airport (LAX).

. . + New Pay Rates – $22. 67/hour or $18.

04/hour with free medical benefit . As a member of the Menzies Aviation Cargo Agent team, you will be responsible for Compiling documents on import or export cargo shipments, expediting shipments of cargo from warehouse and assist customers in tracking their shipments. The Cargo Agent also deals directly with customers either by telephone or in-person and handles cash transactions. Key Responsibilities + Examines manifest, bills of lading and air waybill to determine work procedures for releasing cargo+ Notifies consignee or representative concerning arrival dates of shipment, customs clearance requirements and tonnage shipment+ Meet passenger flights and clear general declarations thru Immigration CBP office+ Makes cash transactions, collects payments from customers for freight prior to release+ Authorizes final approval for cargo release+ Prepares invoices for charges, airline clients and management regarding freight+ Works with government agencies to clear shipments for import+ Ensures all local airport, TSA, CBP and FAA rules are followed+ Meet flights in order to exchange documents+ Recognizes dangerous goods upon receiving+ Must follow all Security procedures as required+ Other duties as assignedQualifications+ Must be 18 years of age or older+ Must have high school diploma, GED or equivalent work experience.

+ Must have current driver s license with no violations over the past 5 years+ Must pass driver s test with the Department of Airports and obtain a driver s license to drive on Airport Operational Area (AOA). + Must be able to pass all pre-employment testing to include drug testing and a physical+ Ability to proficiently read, write and speak English+ Must be able to obtain and maintain all required Airports and Custom badges/seals+ Must be available and flexible to work variable shifts including weekends and holidays+ Certification in dangerous goods awareness/acceptance. + Work is done primarily outdoors. Must be comfortable working in all weather conditions.

+ Must be able to lift at least 35 pounds on a continuous basis. + Previous customer service experience preferred+ Proficient in Microsoft productsKnowledge, Skills and Abilities+ Ability to learn quickly+ Ability to understand and carry out oral and written instructions and request clarification when needed+ Strong interpersonal skills+ Ability to work as part of a team+ Ability to build relationshipsBenefits+ New Pay Rates effective December 1st, 2021 – $22. 67/hour or $17. 00/hour with free medical benefit .

+ Advancement Opportunities to Lead and Supervisor+ Health, Dental, Vision, 401K+ Life and Short-Term Disability Insurance+ Paid Training+ Uniform ProvidedWorking ConditionsThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. This individual will also work with disgruntled customers throughout the airport and must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear. Other tasks include lifting cargo up to 35 lbs.

which could also involve bending and stooping. The employee must frequently lift and/or move up to 35 lbs. and occasionally lift and/or move up to 70 lbs. QualificationsBehaviorsPreferred+ Dedicated: Devoted to a task or purpose with loyalty or integrity+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well+ Team Player: Works well as a member of a groupEducationPreferred+ High School or betterLicenses & CertificationsRequired+ DRIVERS LICENSEExperiencePreferred+ Previous customer service experience preferred Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1. 35(c)


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