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Job title: Client Service Representative
Duration: 6-months
Location: Columbus, OH
Target Pay: $29
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Purpose of Position:
The client services representative’s primary role is to provide excellent frontline customer service experience through verbal and written communication. This role is also responsible for managing multiple phone lines and providing administrative support as needed to support customer and client training experience.
Top Seeking Skills:
- Attention to details
- Proactiveness
- Understand how to efficiently deliver information or exchange ideas.
Tasks & Responsibilities
- Greet and welcome clients and guests at the front desk.
- Conduct center tours as required.
- Maintain visitor log and run Export Compliance as required.
- Responsible for client Hotel and car accommodations, luggage tags.
- Provide client schedules by email, print, or through the FSI App.
- Responsible for client welcome packets.
- Assist clients with client facing app login issues. (i.e. FlightBag and FlightSafety App).
- Assist with client roster report and other enterprise reports as needed by the center.
- Assist with check-in and client electronic training folder.
- Responsible for shipping/ mailing of completion documents.
- Assist with customer lunches and customer specific center requirements.
- Assist with center supply inventory, front desk upkeep, gift shop sales as needed.
- Assist with payable invoice and processing monthly sales tax report as needed.
- Responsible for TSA application, processing, and tracking.
- Responsible for M-1 Visa and Visa Invitation Letters process.
- Process all client training completion documents and associated processes to include managing the ROT dashboard.
- Responsible for obtaining and tracking the Client Consent Process per Personal Data Protection System (PDPS) requirements, as needed.
Minimum Education:
- Associate degree (AA) from a two-year college or technical school preferred.
Minimum Experience
- One to two (1-2) years related experience in related field such as customer service, hospitality, or administration.
Knowledge, Skills, and Abilities:
- Excellent customer service.
- Ability to work in dynamic and fast paced environment.
- Ability to work with a multi-line phone system and standard office equipment. ( iPad, scanner, fax, copier)
- Basic computer skills (types 45 WPM)
- General knowledge of MS Office Suite.
- Strong verbal and written communication skills.
- Approachable
- Ability to interact with fellow employees in a professional manner.
- Accountability- shows up to work on time.
If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells
ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity – as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World’s Most Ethical Companies for the 13th year – all confirming our position as the brand of choice for in-demand talent.