Freeway Funding

We are a fast-paced consumer finance company that services indirect auto financing contracts for credit challenged customers. In this role, the Collector will use various methods to collect monies due on delinquent accounts, including handling a high volume of inbound and outbound calls, texts and emails. Follows-up on delinquent accounts, updates and maintains accurate notes and related information in the loan system.

Collector Responsibilities

  • Conduct research by skip tracing accounts to locate customers
  • Process red flag accounts such as abandon vehicles, impounds, car breakdowns
  • Work accounts past due more than 60 days and handle customer inquiries
  • Provide updates on assigned accounts; Maintain records of all contact with customers
  • Update insurance expiration information
  • Providing administrative support to dept staff including customer and vendor correspondence and maintenance of departmental files and supplies
  • Prepare and file repossession paperwork and reports
  • Compiles reports for management as directed
  • Other duties as assigned

Collector Requirements

  • Previous work experience in customer service, sales, collections, or related field
  • Excellent knowledge of collection processes; Firm but fair
  • Excellent verbal communication, negotiation, and excellent people skills
  • Outstanding phone etiquette; problem solver
  • Detail oriented, dependable, reliable
  • Proficient computer skills; Microsoft Office for Windows
  • Proficient mathematical skills
  • Ability to deal with impolite customers
  • Must be bi-lingual (Spanish)


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