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We are actively looking for a Customer Service Consultant to join our company. In this role, you will be responsible for communicating with customers to identify their needs, inquiries, and complaints, providing effective solutions, and offering assistance and explanations about the company’s products and services. You will take orders from customers, process bills and transactions, and maintain accurate records of customer interactions and complaints.
Your job will also involve analyzing and improving the effectiveness and productivity of customer service practices, ensuring compliance with the company’s rules and regulations, and participating in market research. Ultimately, you will ensure customer satisfaction by resolving their issues and providing assistance with daily buying and sales transactions.
To be competent for this position, you should be able to provide immaculate customer service and have exceptional communication, problem-solving, and adaptability skills.
Customer Service Consultant Duties & Responsibilities:
- Communicate with customers to identify their needs, requirements, and concerns
- Analyze and improve the effectiveness of customer service practices
- Answer phone calls and respond to emails to resolve issues and provide explanations and assistance
- Take orders from customers, explain the features of products and services, process bills and payments
- Collect personal details from customers and maintain accurate records of customer interactions and complaints
- Ensure compliance with the company’s rules, regulations, and principles
- Provide immaculate customer service to ensure customer satisfaction
- Assist customers with daily buying and sales transactions
- Participate in market research and the preparation of marketing materials
- Identify, research, and provide solutions for product and service issues
- Provide technical support and resolve technical issues
- Timely respond to customer inquiries, assess issues, and provide solutions
Customer Service Consultant Requirements:
- High school diploma or GED
- Associate’s or Bachelor’s degree in business administration, customer service management, or a related field is advantageous
- Prior working experience in customer service is mandatory
- Great data entry and computer skills
- Solid understanding of basic customer service principles and methods
- Exceptional communication and customer service skills
- Strong and effective problem-solving
- Adaptability and patience
- Excellent time management
ARK Distributing is actively recruiting, so don’t delay!
