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Technology

Customer Service Advisor (R-17545)

Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers.
An individual contributor role dedicated to the effective resolution of tactical customer inquiries and the continuous improvement of team operational performance and customer satisfaction.

Key Responsibilities:

  • Provides accurate, timely, complete and consistent global customer support involving telephone inquiries, email requests and Web-based inquiries from customers of Dun & Bradstreet, including customers, sales representatives, and 3rd Party customers.
  • Takes ownership and has full resolution responsibility throughout the entire interaction with customer upholding high levels of customer satisfaction (CSAT) and appropriate operational performance standards
  • Responsible for working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying and defining the customer needs and delivering service to meet those needs.
  • Effectively manage irate contacts and successfully deliver resolutions that produce high levels of customer satisfaction.
  • Develops and builds knowledge on D&B products, services, Data supply chain, Customer Service tools. procedures and technology
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
  • Impact a company’s bottom line by problem solving and turning frustrated customers into repeat customers.
  • Update customer information in the customer service system/CRM during and after each call.

Key Requirements:

  • Shift: 12:30pm to 9pm EST (Work from home).
  • Well-developed communication and interpersonal skills including active listening, probing, ability to build empathy, situational awareness and adaptation, problem solving and a team based orientation.
  • Contact Center and CRM experience preferred.
  • PC literate and working knowledge of Microsoft Office.  Excellent typing skills.
  • Written and verbal English language skills required. 
  • Ability to multitask and thrive in a fast-paced teaming environment.
  • Strong working knowledge of D&B products, D&B systems, Reporting and Scoring models are recommended.
  • A detail and process orientation and ability to work in an environment of ambiguity.
  • Ability to have analytical skills and deal with complex issues and ambiguities.
  • Must have flexible work availability
  • Must be 18 years of age or older
  • High School Diploma at Minimum (Associate degree in business related degree preferred)

Benefits We Offer
· Generous paid time off in your first year, increasing with tenure.
· Up to 16 weeks 100% paid parental leave after one year of employment.
· Paid sick time to care for yourself or family members. 
· Education assistance and extensive training resources.
· Do Good Program: Paid volunteer days & donation matching.  
· Competitive 401k with company matching. 
· Health & wellness benefits, including discounted Wellhub membership rates.
· Medical, dental & vision insurance for you, spouse/partner & dependents.
· Learn more about our benefits: http://bit.ly/41Yyc3d.
All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.
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Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal – The current poster can be found here. We participate in E-Verify – The current poster can be found here.
Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to AcquisitionT@dnb.com to let us know the nature of your accommodation request and your contact information.