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Amergis Healthcare Staffing is seeking a Customer Service Representative to provide service and support to ourcustomers. This individual interacts with customers to provide informationin response tocustomer inquiries and handle/resolve complaints.
Responsibilities:
Must be Spanish speaking bilingual
Monday- Friday
$25/hr
+ Effectivelyprocesses all incoming callsin a professional, friendlyand timely manner
+ Communicates withcustomers to resolve problemsand concerns ina courteous, professional and timely manner
+ Provides customers withconsistent, high-quality service inaccordance with company procedure
+ Provides switchboardassistance as needed
+ Followsupon customer inquiries not immediately resolved(as applicable)
+ Recognizes,documents, and alerts the supervisor of trends in customercalls
+ May perform receptionist andoperator duties
+ Performs variousadditional administrative functions as needed or assigned, including correspondence andfiling
+ Performs other dutiesas assigned/necessary
Minimum Requirements:
+ Highschool diploma or equivalent (as applicable)
+ Basicreading, writing, and arithmetic skillsrequired
+ Must be computer literate with theability to learn customer servicesoftware applications
+ Professionalverbal and written communication skills
+ Ability to effectively elicit/provideinformation to and from appropriate individuals(including but not limitedtosupervisors, co-workers, clients) via strong communicationskills; proficiency in the Englishlanguage may be required
Benefits
At Amergis, we firmly believe that our employees are the heartbeat of our organization and we are happy to offer the following benefits:
+ Competitive pay & weekly paychecks
+ Health, dental, vision, and life insurance
+ 401(k) savings plan
+ Awards and recognition programs
*Benefit eligibility is dependent on employment status.
About Amergis
Amergis, formerly known as Maxim Healthcare Staffing, has served our clients and communities by connecting people to the work that matters since 1988. We provide meaningful opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility, or school. Through partnership and innovation, Amergis creates unmatched staffing experiences to deliver the best workforce solutions.
Amergis is an equal opportunity/affirmative action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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