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Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties and Responsibilities – Greet/meet potential members, providing a great customer experience. – Handle front desk related tasks:o Answering phone calls in a polite and friendly manner to assist with questions or concerns.o Taking info calls and tourso Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. – Facilitate member services issues and questions and forward to Club Manager/ Manager in Training/ Team Lead as needed. – Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements – Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs. – Listening: actively listens to customers, (includes coworkers and the public) empathizes…Customer Service Representative, Customer Service, Customer Experience, Representative, Night, Member Service, Retail, Instructor
Manage Consent
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.
The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.