Data Analyst

Data Analyst

VCMAX

Job Description

Summary:

The Data Analyst is part of VillageCareMAX’s Data & Analytics team, which provides analytic support to departments across the organization, including Quality, Care Management, Clinical Risk, Utilization Management, Business Development, and Member Experience.The Data Analyst will work with clinical data, demographic data, financial data, and survey data to generate analyses, reports, and dashboards that provide insights and help department leaders make informed decisions as they work to improve the quality of care provided and the health of the business.The Data Analyst possesses both excellent technical skills (MS Excel, SQL, and Tableau) and strong communication skills, specifically with non-technical customers, and is able to effectively manage multiple requests, keeping both their manager and their customers apprised of their progress.

Business Unit:

VillageCareMAX

Department:

Data & Analytics

Reports to:

Director of Data Analytics

Union Status:

Non-Union

FLSA Status:

Exempt

Essential Job Functions:

Compiles, cleans, analyzes and interprets varied and complex clinical, demographic, financial, and operational data, supporting departments including but not limited to Care Management, Utilization Management, Clinical Risk, Quality, Business Development, and Member Experience.

Runs complex queries to build and maintain customized reports and dashboards for departments using various tools (SQL, MS Excel, Python, R, Tableau, other BI tools).

Designs and builds data visualizations that present data in a clear and concise format, helping customers easily extract insights from the data.

Works closely with the VillageCare IT department to automate data flows, facilitating the production of dashboards that automatically update and can be accessed directly by customers.

Works closely with all levels of business users to clearly define reporting requirements in support of strategic decision making.Develops a strong understanding of internal customers’ business needs, and fosters the use of data and reporting to meet quality objectives.

Performs other duties and responsibilities as assigned.

Role Competencies

General Requirements

Industry Understanding – Must have strong knowledge of managed care reporting, e.g. HEDIS, QARR, Star Measures, Quality Incentive Measures, and various regulatory reports for New York State Medicaid and Federal CMS Medicare reporting.

• People Management –Utilizes a variety of methods to influence employees under their supervision including coaching, delegating, building trust, communicating effectively, and managing performance. Able to organize and motivate people to get things accomplished in a way that promotes a sense of order and direction.
• Planning & Organizing – Identifying goals, objectives, methods, resources needed to carry out methods, responsibilities and dates for completion of tasks.
• Problem Analysis – Ability to detect problems, recognize important information, and link various data; to trace potential causes and look for relevant details.
• Evaluating with Tact – Assesses issues objectively, recognizes preconceptions and takes distance from sensitiveness. Diplomatic and ‘organization-sensitive’. Can handle emotionally-charged subjects, taboos, and intercultural differences.
• Coordinating and Controlling Resources – Monitoring and adjusting resources and processes to achieve goals and objectives in a highly effective and efficient fashion.
• Integrity & Commitment –Reliable and, in word and deeds, upholds VillageCare code of conduct and compliance. Accounts for actions with valid arguments, properly directs own activities, and can self-correct.
• Communication Skills – Stimulates effective communication between individuals and groups that attempt to solve differences of opinion and conflicts.Able to communicate effectively in writing and orally, actively and passively, person to person and in a group.Can effectively interact with senior management team, providers, and federal and state regulators.
• Facilitation Skills – Process skills used to guide and direct key parts of organizing work with groups of people such as meetings, planning sessions, and trainings. Has knowledge of conflict management and can handle dissension.

Qualifications & MinimumRequirements

• Education:Bachelor’s Degree required or equal work experience ideally in a relevant field such as Computer Science, Mathematics, Minimum Statistics, and/or Engineering
• Experience:This position requires a minimum of 1-2 years’ experience in business intelligence and analytics performing increasingly complex data analysis and report/dashboard development, preferably in a healthcare setting.

Scope of Authority

No supervisory responsibility

Physical Requirements & Working Conditions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls.
• Manual dexterity necessary to efficiently operate office equipment. Minimal bending, carrying, kneeling, crawling, reaching, pushing, and pulling. Ability to lift up to 10 lbs.
• May be required to stand and/or remain in a stationary position for long periods of time.

Work Schedule

This is a full-time position that is regularly scheduled to work a minimum of 35 hours per week.Some early mornings and/or late evenings may be required. This position is considered to be exempt from overtime under the Fair Labor Standards Act.

VillageCare Core Competencies

Integrity You are a team member who serves as a positive example and reflection of why others trust the intentions of VillageCare by:

• Being honest and trustworthy
• Meeting your commitments and obligations
• Acknowledging your role in actions or events with unsatisfactory outcomes

Customer Focus/Cultural Awareness

You are a team member who understands the importance of strong customer service internally and externally and you demonstrate this by identifying customer needs and expectations, and responding to them in a timely and effective manner. You are consistently customer focused by:

• Demonstrating an awareness of the needs of individuals through recognizing multiple levels of connections
• Anticipates and prevents delays or other things that can adversely affect the customer.
• Keeping customers informed about the status of pending actions and inquires

Flexibility/Agility

You are a team member who adjusts quickly and effectively to changing conditions and demands. You understand that change is a necessary and an inevitable aspect of organizational life as well as an opportunity to learn new things. As such, you are flexible and agile by:

• Maintaining a positive view of potentially stressful situations
• Accepting and adapting to organizational or departmental changes
• Viewing change as opportunities for VillageCare to grow in a direction that better serves our clients and our employees

Result Oriented/Innovative Thinking

You are a team member who consistently looks for new and innovative approaches that will improve efficiency in your role. You champion new ideas and build upon existing processes by:

• Using data/fact-based information to make decisions relevant your role
• Understands that obstacles will occur and refuses to use them as an excuse for not achieving results

BeVital

You are a team member that consistently supports VillageCare’s larger organizational culture by displaying a commitment to the three cultural drivers that make VillageCare and our employees vital to the healthcare space by:

• Exceeding expectations in both internal and external customer service areas
• Using data and key information to inform decisions pertinent to your role (where applicable)
• Utilizing relationships, tools and positivity to enhance organizational performance through communication and collaborative team work

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