Boxiecat
Position Summary
The Data Analyst acts as the critical link between operational transactions and live customer data. The primary responsibility of this position will function as a gatekeeper for customer information, and document retrieval, with an emphasis on precision and analysis. This position will also collect, process, and assist in the development of business analyses. The Data Analyst is responsible for sustaining all administrative aspects and inquiries related to Ingenium’s customer portal. This individual must possess the ability to multi-task, with minimal error, in an environment of competing priorities.
Responsibilities
The Data Analyst acts as the critical link between operational transactions and live customer data. The primary responsibility of this position will function as a gatekeeper for customer information, and document retrieval, with an emphasis on precision and analysis. This position will also collect, process, and assist in the development of business analyses. The Data Analyst is responsible for sustaining all administrative aspects and inquiries related to Ingenium’s customer portal. This individual must possess the ability to multi-task, with minimal error, in an environment of competing priorities.
Responsibilities
Duties include but are not limited to the following:
- Ensure client’s data, and all applicable documents, are updated and accurate at all times within the company software and programs:
- Review and investigate specific transactional data for quality and completeness:
- Run daily summary reports and compare documentation.
- Correct and report inaccuracies, remove duplicates, and seal informational gaps.
- Interface with other divisions for obtaining project knowledge.
- Proactively track down transactional inquiries and acquire necessary information.
- Complete transactional process by obtaining outstanding vendor information.
- Maintain electronic transactional documentation via:
- Electronic separation of PDFs.
- Retrieving and downloading specific documents.
- Uploading files to a cloud-based or FTP server.
- Resolve internal and external inquires efficiently and timely, including but not limited to:
- Online portal access.
- Technical questions.
- Regulatory reports.
- Inquiry tickets,
- Document or other Informational Requests.
- Develop new analysis, extract data, and populate reports utilizing the database.
- Interpret data, analyze results using statistical and related predictive techniques.
- Assist with compiling monthly, quarterly, and annual internal and external reports.
- Assist with the generation of presentation materials.
- Assist with bid completion and compiling of large data sets.
- Aid with retrieval of regulatory and compliance documentation.
- Acquire data from primary and secondary public data sources.
- Implement procedural data analyses to optimize efficiency and delivery of information.
- Support other divisional requirements, as necessary.
- Retain knowledge of industry, services, types of documentation, and vendors.
- Inclusion in various marketing and promotional services as required.
- Researching and developing special projects for future innovation programs.
Identify key risk reduction opportunities across various other departments
Performs data analysis to understand, and track trends and provide recommendations to all departments
Other duties as assigned by the supervisor
Requirements
Qualifications, Education and Experience
A associate’s degree in Systems Administration, Quality Engineering or equivalent experience
3 or more years’ of experience
- Database management experience preferred
- Strong general math skills
- Exceptional organizational skills with a high consideration to detail and high level of accuracy
- Must possess strong analytical skills and the ability to communicate and present results
- Moderate to Advanced Excel skills preferred, additional database management software beneficial
- Solution based software familiarity preferred
Understanding of fundamental quality concepts, analytics, statistics, practices, and procedure
Netsuite, G-Suite or Fishbowl experience preferred
Ability to project a calm and professional demeanor regardless of the type of environment (calm or fast paced) or type of clientele
Able to work with finite deadlines
The ability to work independently as well as in a group environment
Must possess strong work ethic, as well as cultural awareness and sensitivity
Must be able to be entrusted with confidential information
- Proficient computer skills working with various office equipment, computers and various programs including Word, Outlook, PowerPoint, Excel, etc. and the ability to effectively work on spreadsheets, word processing, networking, and e-mail program
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Most work is performed in a temperature-controlled office environment.
- The employee will occasionally lift and or carry up to 25 lbs.
- Employee may use computer, phone, copier and other office equipment in the course of a day.
- While performing the duties of this job, the employee is occasionally required to use hand to finger, handle or feel objects, touch and use tools, reach with hands and arms, climb stairs, bend, stoop, twist, lift, reach, push, pull, grasp, balance, kneel, crouch, crawl, grasp, talk, hear, and walk during the course of employment.
- Employee may be required to travel for business purposes.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Benefits
401k
Medical Benefits
Vacation, Holiday and Sick Time
Source ⇲
