Desktop Computer Support and Audio Visual Technician Any Full Time Intern Part Time Student

Desktop Computer Support and Audio Visual Technician

Job Title: Desktop Computer Support and Audio Visual Technician

Department: Information Systems (SF) (22 – 12205)

Campus:

Posting Number: 201303953P

Full or Part Time: Full Time

Number of Months: 12

Work Schedule:

Position End Date:

Open Date: 03/11/2025

Close Date:

Open Until Filled: Yes

Special Instructions to Applicants: For Applicants Seeking Job Opportunities within the University
Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
External: External applicants will be considered on the sixth (6) business day of the posting period.

Sponsorship: This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose: Reports to the Assistant Vice President for SF Campus Technology Services; provides quality customer service in the area of audio visual, desktop computer, application, network and printer support to the University Center and the Dental School administrators, faculty, staff, and students.

University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.

Essential Functions

• Perform day-to-day audio visual (AV) support, including scheduling, end-user coordination training, and troubleshooting audio visual, lecture capture, digital signage and video conference systems.
• Provides on the phone, on-line and in-person technical support and guidance to faculty, staff and students with Windows and Mac OS X hardware, applications, mobile devices, printing and network issues. Clinic Sensors Sets-up: Dexis Titanium, etc. Configures, trouble shoots, upgrades desktops and peripherals.
• Troubleshoot issues to include but not limited to software, applications, desktops, laptops, mobile devices, AV systems, lecture capture systems, digital signage systems, videoconference systems, networks and printers.
• Perform major systems upgrades, failed equipment replacement, new OS installs, image computers and computer management as needed.
• Uses help desk request system and provides help desk services as part of a support team. Redirect problems to appropriate resource.
• Administer and maintain Digital Signage TVs and software (Add Power, ConnectedSign).
• Remain up to date on new technologies, tools and applications related to this position.
• Perform all other duties as assigned by the Assistant Vice President for SF Campus Technology Services.

Minimum Qualifications

Knowledge of:

• Audio visual systems, video conferencing, lecture capture and digital signage (Crestron AV controls, Cisco TMS , Sonic Foundry Media site, SVSi, Just Add Power)
• Computer management systems, personal computers, operating systems and related applications (Windows 7/8, Mac OS X, Windows mobile/iOS/Android, Microsoft Office, iWork, JAMF Casper, Microsoft SCCM).

Ability to:

• Provide effective training on innovations in technology.
• Manage time, organize duties/assignments, and set priorities to meet multiple deadlines.
• Work effectively and accurately with multiple interruptions.
• Take initiative in the organization and maintenance of departmental responsibilities, projects, and procedures.
• Work productively under pressure with minimal supervision.
• Maintain high level of confidentiality of information.
• Demonstrate excellent attention to detail, problem solving, judgment, customer service and follow-through skills.
• Project a professional image, demonstrate strong interpersonal skills and communicate in a collegial and professional manner with administrators, faculty, staff, residents and students.

Experience:

• Minimum of two years desktop/network support within Windows and Mac environments.
• Minimum of two years of experience in audio visual support role.

Education:

• Bachelor’s degree in related field or combination of education and experience.

Working Conditions:

• Position is full-time, eight hours per day, five days per week, evening and weekend hours.
• Occasional travel may be required.

Preferred Qualifications

Experience:

• Working in a higher education institution.

Other:

• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job.

• Work performed primarily in a general office and classroom/conference room environment.
• Exposure to cooler temperatures and noise within a server room environment can be anticipated.
• Position requires sitting, standing and walking a majority of working hours with occasional bending, stooping, squatting, reaching and grasping.
• Frequent use of computer keyboard and telephone.
• Ability to lift up to 40 lbs.

Hiring Range

Hiring Range $31.44 – $41.64 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

AA/EEO Policy Statement

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * How did you first learn about this employment opportunity?
  • University of the Pacific Website
  • Asianlife.com
  • Blackperspective.com
  • CentralValleyJobs.com
  • Craigslist
  • Dice.com
  • Higheredjobs.com
  • Hispanic-Jobs.com
  • Indeed.com
  • Insidehighered.com
  • LinkedIn
  • Lgbtconnect.com
  • Metrochamber.org
  • Monster.com
  • Thelaa.org
  • SimplyHired.com
  • Workplacediversity.com
  • Association of American Colleges and Universities (AAC&U)
  • Chronicle of Higher Education
  • Diverse Issues in Higher Education
  • EDUCAUSE
  • Higher Education Recruitment Consortium (HERC)
  • Higher Education Recruitment Consortium – Northern California (NorCal HERC)
  • Modesto Bee
  • Pacific Employee
  • Personal Referral
  • Professional or Association Listserv
  • Publication or website from a professional organization
  • Sacramento Bee
  • San Francisco Chronicle
  • Stockton Record
  • Agency Referral
  • Other Online Job Board
  
  
• * Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A “Yes” response would be considered disqualifying. Please answer the following question accordingly: Have you received notice that you are under review for possible exclusion from any federal programs (including Medicare, Medicaid, or any other federal healthcare program)?
  • Yes
  • No
  
  
• * Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A “Yes” response would be considered disqualifying. Please answer the following question accordingly: Are you currently excluded from participation in federal programs (including Medicare, Medicaid, or any other federal healthcare program)?
  • Yes
  • No
  
  

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