Desktop Support Analyst

We’re Not Just in the Packaging Business-We’re in the “Wow” Business

Pregis is Hiring!

Why Join Pregis?

Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

Summary of Job

We are looking for a Desktop Support Analyst for our organization. The Desktop Support Specialist responsibilities includeproviding technical assistance to employees regarding various hardware and software applications. Their main duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommending technical fixes to employees.

In this role, you will operate out of our Elk Grove Village, IL facility.

The Desktop Support Analyst responsibilities include:

• Provide direct service for IT networks as well as customer service to users inside and outside the company
• Maintain a work log of job tickets and maintenance tasks
• Forward daily inspections to prevent or solve system malfunctions
• Stay updated on new developments in, and analyze reviews of, computing technologies
• Supervise the logging of network conditions and requirements

Essential Functions and Responsibilities

• Provide direct service for IT networks as well as customer service to users inside and outside the company
• Maintain a work log of job tickets and maintenance tasks
• Forward daily inspections to prevent or solve system malfunctions
• Stay updated on new developments in, and analyze reviews of, computing technologies
• Supervise the logging of network conditions and requirements
• Must provide remote support with periodic travel a few times per year.

Competency (Knowledge, skills, and abilities)

• Knowledge of computer software, operating systems, hardware and networking
• Experience with software as a service (SaaS) and other software hosting protocols
• Excellent verbal and written communication skills
• Good problem-solving and critical-thinking skills
• Able to work in a team as well as independently
• Experienced in providing professional and courteous customer service

Environment

• Inside work

Physical Characteristics

• typing/keyboarding/preparing documents, voice- assisted as needed

Position Type

• Full time
• S

Education and Experience

• High school diploma or GED, associate or bachelor’s degree in computer science, information technology or a related field a plus.
• Microsoft, Apple and CompTIA credentials a plus.
• 1-3 years’ experience in both technical and customer service areas

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.

Affirmative Action/EEO Statement/Inclusion

We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.

Visit us at www.pregis.com for more information about Pregis LLC.

Other details

• Job Family IT
• Job Function IT
• Pay Type Salary

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