Directs the Companys diverse operational departments activities by leading, managing, and aligning all aspects of Deposit Operations with the Companys overall goals. The Director sets the strategic direction for Deposit Operations building out and maintaining a multi-year strategic roadmap that identifies process enhancements related to human resource utilization, operational processes, and technology. Responsibilities include, but are not limited to: Manages all aspects of operations, support, implementation, and strategic initiatives including new products, customer growth and the execution of operational strategies. The Director defines and communicates the overall vision, objectives, and goals.
Develops and executes the Deposit Operations budget and strategic plan, ensuring annual adherence to both. Engaged in short to medium-term planning of actions and resources, and exercises control over resources, budget, policy formulation and planning. Manages and provides leadership to multiple diverse departments (across multiple states) within the Deposit Operations team developing leaders who embrace the responsibility and the accountability for superior customer service, process improvement and effective expense management. Coaches, mentors, and provides guidance to managers and supports the teams in the areas of career development, problem-solving, workflows, process improvement, etc.
Maintains a strong knowledge and forward-looking vision in Electronic Payment Systems (ACH, Wire Transfer, Debit Cards, Mobile Money, etc. ), Digital Channels/Systems and Deposit Operations to guide strategy ensuring high levels of operational efficiency and customer satisfaction. Understands the Bank’s strategic vision and links division performance to the goals of the organization. Utilizes Key Performance Indicators (KPIs) to define and measure performance.
Holds teams accountable for results and Service Level Agreements (SLAs) for customer service. Reviews identified metrics and KPIs to identify and prioritize areas of opportunity and celebrate successes. Provides strategic oversight and leadership on project teams representing operational requirements and priorities in product and system development and implementation. Delivers in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and streamline processes, to increase productivity and efficiencies with cost-saving opportunities.
Analyzes the end-to-end process and leverage existing or available systems to reduce manual touchpoints. Identifies gaps in training, procedures, or processing and drives potential solutions and suggests technology enhancements to reduce manual work. Actively researches emerging industry trends in deposit operations, payments, systems, processes, and regulations. Maintains a strong knowledge of the digital products market, competitive landscape, and latest trends.
Leads key digital channel initiatives, identifying opportunities to expand self-service capabilities, developing, and implementing strategies, and measuring the success and ongoing performance. Ensures operational procedures are efficient, risk adjusted and aligned with customer delivery expectations and that staff members adhere to established policies, procedures, and controls. This includes development/deployment and championing of full adherence to all corporate policies, Federal and State regulations, and maintenance of appropriate Risk plans across all of Deposit Operations. Holds one-on-one meetings, staff meetings, huddles on a regular basis to develop skills and expertise while improving overall engagement level.
Establishes collaborative working relationships with peers and other departments and acts as a strategic partner to facilitate their success. Leads all Deposit Operations activities for bank acquisitions and conversions which includes the due diligence review on potential target banks, operational planning, testing, process and operational staffing analysis and post conversion integration. Responsible for working with Internal Audit, regulators, and external auditors to ensure the internal controls, system controls, and security of the systems are maintained at high standards. Conducts root cause analysis for areas requiring improvement and guides the development and implementation of solutions.
Responsible for vendor management for systems/contracts related to Deposit Operations. QualificationsEducation:Bachelors degree with an emphasis on business/finance preferred within a financial institution >$5 billion in Assets. Experience:10 plus years experience/advanced training in areas of responsibility required. Track record of decreasing operational risk and increasing processing efficiency through operational reengineering.
Demonstrated knowledge in Deposit Operations, including digital channels and payment systems. Innovative thinker with a track record of challenging the status quo and devising creative solutions to solve problems and overcome hurdles. Experience with data analysis, product strategy and roadmap management. Proven experience in driving organizational change within a larger organization.
Demonstrated experience in driving client service delivery successes through process efficiency and automation. Skills:A high level of analytical skills. Pro-Active strategic problem-solving abilities. Strong attention to detail, good judgment, and decision-making skills.
Strong technical skills. Strong knowledge of banking applications, procedures, and regulations. Professional communication and written presentation skills with experience communicating effectively with diverse audiences. A leader who can multi-task and manage through complexity effectively in a dynamic environment especially with a demonstrated ability to manage both strategic and executional aspects of process improvement and enhancement initiatives.
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENTLP123