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Financial Crime Specialist – Enhanced Due Diligence (EDD) – Hybrid Remote

Our Story
 
Hello there. We’re Zopa.
 
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! 
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. 
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
Job role:
The Financial Crime Specialist (Enhanced Due Diligence) is responsible for conducting a thorough review of potentially high-risk customers in order to assess the level of financial crime risk they pose. This role involves performing customer risk assessments, triage and in-depth enhanced due diligence (EDD) reviews. As well as identifying, investigating red flags, and providing recommendations on customer onboarding, maintenance, or exit based on a detailed analysis of the customer’s profile and transaction history.  
Working hours:
This is a hybrid role – the team works in the office on Tuesdays and Thursdays. 
Your working week will consist of 7.5-hour shifts between 8 am and 8 pm, Monday to Friday, and you will be required to work one day of the weekend every other week, remotely. If you work a day at the weekend, you will receive a day off during the week. 

A day in the life:

  • Triage & Risk Assessment: Review key aspects of customer profiles to assess high-risk concerns.

  • Identify and gather documentation to alleviate risk concerns.
  • Conduct preliminary risk assessments and trigger full Enhanced Due Diligence (EDD) when needed.
  • Enhanced Due Diligence (EDD): Conduct in-depth investigations, ensuring critical due diligence information is collected.

  • Evaluate Source of Wealth (SoW) and Source of Funds (SoF), particularly for PEPs.
  • Assess transactional behaviour and perform adverse media searches for red flags.
  • Ongoing Risk Monitoring: Continuously assess and update customer risk ratings.

  • Review and update reason codes based on new findings or changes in the customer profile.
  • Risk Recommendations & Decision-Making: Make recommendations for onboarding, maintaining, or exiting customers based on reviews.

  • Document red flags and assess if concerns have been mitigated.
  • Customer Risk Assessment Cases: Conduct EDD for high-risk customers, including PEPs, SIPs, and those flagged by court orders or law enforcement.

  • Review high-risk industries or customers using personal accounts for business activities.
  • Compliance & Documentation: Ensure all reviews and findings are documented according to financial crime policies and regulatory requirements.

  • Stay updated with financial crime regulations to ensure compliance.
  • Collaboration & Escalation: Collaborate with customer service and compliance teams to resolve complex cases.

  • Escalate cases requiring management intervention when necessary.
  • Phone-Based Interaction Requirement: Manage phone-based customer interactions, providing support and ensuring excellent customer service.

About you:

  • Experience in financial crime risk management, focusing on Enhanced Due Diligence (EDD), Anti-Money Laundering (AML), and/or Know Your Customer (KYC) processes.

  • Strong understanding of financial crime risk assessment, including due diligence, transaction monitoring, adverse media searches, and PEP screening.

  • Strong analytical skills and attention to detail, with the capacity to make informed decisions based on data.
  • Ability to assess complex financial transactions and identify potential risks.
  • Excellent written and verbal communication skills for documenting findings and presenting recommendations.
  • Ability to work with internal and external stakeholders, maintaining professionalism and confidentiality.

  • Proactive, detail-oriented, and methodical in approaching risk assessments and investigations.
  • Ability to work under pressure and manage multiple high-priority tasks simultaneously.
  • Strong integrity and ethical standards, ensuring compliance with company and regulatory policies.
  • Desirable: AML or financial crime certifications (e.g., CAMS, ICA).

  • Knowledge of cryptocurrency platforms and related financial risks.
  • Experience handling court orders and law enforcement inquiries.
  • Familiarity with risk assessment tools and software for financial crime investigations.

We’re on the move! 
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2 days a week.
 
You’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. 
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