Front Desk Agent

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Job Description

As a Front Desk Agent, show and tell is everything! You will play a key role in the memories the guest experiences during their stay by telling them about the amenities the hotel has to offer and showing them all the options they have to make lasting memories. With attention to detail, you will be able to investigate the reason of the guest’s visit and personalize their stay with Fairmont Century Plaza standards using professionalism and engaging demeanor.

What you will be doing:

+ Greets all Guests courteously, using the Guest’s name whenever possible

+ Resolves guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner

+ Demonstrates that all Front Office Standard Operating Policies and Procedures are performed in all interactions

+ Maintains a perpetual presence on the Reception Desk throughout the hours of the shift

Qualifications

Your experience and skills include:

+ Previous experience with OPERA required

+ Must be flexible in terms of working hours

+ Ability to focus attention on guest needs, remaining calm and courteous at all times

+ Must be able to handle a multitude of tasks in an intense, ever-changing environment

+ Ability to use various computer software

Additional Information

What is in it for you:

+ Hourly Rate: $26.50 USD

+ Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.

+ We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential

+ Opportunity to develop your talent and grow within your property and across the world!

+ Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Your team and working environment:

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.

#LI-MA1

Source ⇲