Full-Time Guest Services Representative

As a Guest Services Representative, you play a crucial role in providing exceptional hospitality by welcoming guests, handling their check-ins and check-outs, and ensuring their stay is pleasant. This position is essential for the overall success and profitability of our hotel.

Key Responsibilities:

• Greet and register guests, including managing reservations, confirming guest details, and coding electronic room keys.
• Assist guests during check-out, ensuring all charges are accurate and processing various forms of payment efficiently.
• Maintain an extensive knowledge of hotel offerings, including room types, rates, and local attractions to assist guests effectively.
• Utilize up-selling techniques to promote hotel services, maximizing occupancy rates.
• Respond promptly to guest inquiries and resolve issues to ensure guest satisfaction.
• Manage and relay guest messages accurately.

What We Seek:

At Hilton, a legacy of excellence drives our commitment to outstanding service, founded on our core values:

• Hospitality: Passionate about providing exceptional guest experiences.
• Integrity: Upholding high ethical standards in all actions.
• Leadership: Leading the way in our industry and communities.
• Teamwork: Collaborating effectively with colleagues.
• Ownership: Taking responsibility for individual actions and decisions.
• Urgency: Acting swiftly and with discipline.

We also value:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Experience the Hilton Difference:

Join Hilton, a leading global hospitality company committed to delivering outstanding experiences across various brands. Our vision is to fill the earth with the light and warmth of hospitality, and our dedicated Team Members are at the heart of this mission. Be part of a team that takes pride in creating remarkable experiences for every guest.