General Manager Full Time

Position Title: General Manager

Reports To: Regional Director

Salary: $65,000 to $75,000

Other Forms of Compensation:

Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond.

Job Summary

The General Manager is responsible for overseeing all facets of restaurant operations, which include staff management, financial oversight, customer service excellence, inventory control, regulatory compliance, and maintaining the overall quality and profitability of the establishment. This role demands a unique combination of leadership, operational expertise, and exceptional customer service skills. Additionally, the General Manager serves as a brand ambassador and partner at our Shake Shack locations.

Key Responsibilities:

Staff Management:

1. Recruit, train, and supervise a diverse team, including bartenders, cooks, and support staff.
2. Create and manage employee schedules to align staffing levels with customer demand.
3. Conduct performance evaluations, offer constructive feedback, and address employee issues.
4. Enforce disciplinary measures when necessary.

Financial Oversight:

1. Develop and manage the venue’s budget, tracking revenue, cost of goods sold, labor expenses, and other costs.
2. Analyze sales trends to uncover opportunities for profitability enhancement.
3. Review financial reports to pinpoint areas for improvement.
4. Manage inventory of food, beverages, and supplies to reduce waste.

Operations Management:

1. Ensure the smooth day-to-day operations of the Shake Shack while adhering to health and safety regulations.
2. Monitor service quality and customer satisfaction levels.
3. Address customer complaints promptly and professionally.
4. Implement and uphold quality control standards for food and beverage preparation.

Marketing and Promotions:

1. Create and execute marketing strategies aimed at attracting new customers and promoting special events.
2. Collaborate with marketing teams on advertising initiatives.

Compliance and Regulations:

1. Ensure compliance with all local, state, and federal laws concerning alcohol service, food safety, and labor practices.
2. Maintain accurate documentation for liquor licenses and other necessary permits.

Required Skills and Qualifications:

1. Proven experience in restaurant and bar management, with a successful operational track record.
2. Strong leadership and supervisory abilities to effectively motivate and manage a diverse team.
3. Excellent customer service skills focused on enhancing guest satisfaction.
4. Financial proficiency, including budgeting, cost analysis, and interpreting profit and loss statements.
5. Familiarity with POS systems and restaurant management software.
6. Flexibility to work varied hours, including evenings, weekends, and holidays.

Note: Specific responsibilities may vary based on the size and type of establishment.

Apply to Union Square Events today!

Union Square Events is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Union Square Events are offered many fantastic benefits:

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Union Square Events maintains a drug-free workplace.

Req ID: 1390602

Union Square Events

Gina Barbish

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Tagged as: Sales