Help Desk Analyst I

Robert Half Technology


If you want to work in an innovative and fast-paced environment, you might be the Help Desk Analyst Robert Half is looking for. We are looking for a creative with a talent for solving both routine and unique problems. In this position, you will support local and field users in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is in the Naperville, Illinois area and is a permanent opportunity.

How you will make an impact

– Spot recurring technical issues and deploy solutions to address the root of the problems

– Independently investigate and implement solutions to technical issues

– Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

– Respond and follow up on technical help tickets submitted via phone, email, and walk-ups


– Ability to simplify complex problems and build solutions

– IT support ticketing system experience desired

– Understanding of basic networking concepts

– Background in installing and configuring operating systems, networked and local printers, and business applications

– Background in user administration and bug fixing in a client server environment

– Cisco Access Points experience

– Solid understanding of PCS

– Network Printers experience preferred

– Strong familiarity with Desktop Hardware

Technology Doesn’t Change the World, People Do.

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity even on the go. Download the Robert Half app ( and get 1-tap apply, instant notifications for AI-matched jobs, and more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking Apply Now, youre agreeing to Robert Halfs Terms of Use ( .


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