Help Desk Analyst II

Ref ID: 02210-#######051

Classification: Help Desk Analyst II

Compensation: $25.00 to $35.00 hourly

Robert Half has an exciting opportunity for an IT Support Professional who excels at resolving complex end-user support issues and providing support to team members! Apply for this position today if you think you are a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. It is important for the chosen candidate to understand how their role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. It is also required for this position to understand Incident, Problem, Change Management and other processes. This position is a short-term contract/temporary opportunity based in Marlette we encourage you to apply today!

What you get to do every single day

– Provide technical support to team members

– Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

– The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes

– Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

– Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

– Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

– Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

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