HOMELESS EMERGENCY AID PROGRAM COORDINATOR

POSITION: HOMELESS EMERGENCY AID PROGRAM COORDINATOR(BILINGUAL/BILITERATE ENGLISH/SPANISH PREFERRED)PROGRAM: MOUNTAIN COMMUNITY RESOURCESA PROGRAM OF COMMUNITY BRIDGESCommunity Bridges envisions a thriving community where every person has the opportunity tounleash their full potential. Our family of ten programs delivers essential services, providesequitable access to resources, and advocates for health and dignity across every stage of life.POSITION DESCRIPTION: Under general supervision by the Program Director, the HomelessEmergency Aid Program Coordinator provides a combination of direct human services andreferrals for community members experiencing homelessness. The incumbent collaborateswith community partners and program staff, manages a caseload of clients, collects andreports data, and performs other duties as required to provide clients with access to resourcesthat offer stability and hope for the future.DUTIES AND RESPONSIBILITIES:Direct Client Services: Greets clients over the phone and in person, assesses their needs, and provides them

with information and/or referral to any relevant services; maintains a database ofcurrent community resources and services.

Works with a defined caseload of clients to assess, plan, implement, coordinate,monitor, and evaluate the options and services required to meet the client’s health andhuman service needs and goals.

Helps clients obtain, complete, and submit applications and forms for a variety ofservices, including health insurance, education, employment, and others.

Participates in multi-disciplinary teams to coordinate client services. Collects, organizes, and records data about clients and services; enters data into a

centralized system, and complies with the reporting requirements of all funders.

May transport clients as needed. Serves as a State Mandated Reporter for vulnerable populations.

Program Coordination: Maintains a caseload of clients seeking shelter, housing, and permanent homes using

the Smart Path coordinated-entry system.

Works with the Program Director and Operations Manager to coordinate and superviseMCR’s hygiene program including monitoring shower use, cleaning facilities, andordering supplies.

Works with the Operations Manager to oversee MCR’s locker program, includingmonitoring use and disposing of items not permitted.

Contributes client-level and program-level data to the Santa Cruz County HomelessManagement Information System (HMIS), including up-to-date VI-SPDAT assessments.

Administrative Support: Supports the Program Manager in a variety of areas, including drafting and reviewing

documents and preparing reports as required by funders. Performs outreach to raise program visibility in the community-represents the

program at events, distributes informational material, and maintains contact withother relevant organizations and government bodies.

Professional Conduct: Completes all training requirements, including maintaining any accreditation, as

required by Community Bridges and its funders; engages in ongoing training anddevelopment to ensure effective programming.

Attends all required staff meetings. Assists in the training of new staff. Communicates and works effectively and respectfully with people from different racial,

ethnic and cultural groups and from different backgrounds and lifestyles;demonstrates a knowledge of and sensitivity to their needs. Will work with specializedpopulations that may include the homeless, foster families, youth on probation, andothers.

Develops and maintains positive community relationships with clients, coworkers,supervisors, partners, stakeholders, and the public.

In accordance with the Community Bridges Customer Service Plan, provides excellentcustomer service to clients, colleagues, and the public.

Performs other duties as assigned. May be required to work at other Family Resource Collective sites as needed.

Job descriptions are intended to be illustrative only; they are not designed to be restrictive or todefine each and every assigned duty and responsibility.In an organization of this nature, eachemployee is expected to perform such duties as necessary to fulfill the stated goals of the agency.

MINIMUM QUALIFICIATIONS:Knowledge of: Best practices in case management of homeless services; Best practices in serving people experiencing homelessness, addiction, and mental

health issues; Universal precautions;as it relates to health and safety in a community based program; Social service programs and other community resources, as well as their eligibility and

enrollment requirements; Standard office practices and procedures, including filing, record keeping and

gathering of detailed information; The particular challenges facing those experiencing homelessness and best practices

for helping them overcome those challenges; Recent county and state initiatives to address homelessness crisis in Santa Cruz

County; Effective outreach and marketing principles and practices.

Ability to: Work collaboratively in a challenging environment; Think critically; Manage competing priorities; Work independently and in a team; Maintain organized, accurate information and records; Communicate effectively with diverse populations; Build effective working relationships within a multi-disciplinary team; Write clearly and concisely; Use a computer, including word processing, email, spreadsheets, and data

management programs, as well as other ancillary office equipment; Recognize confidential information and maintain it appropriately.

OTHER REQUIRMENTS: BA/BS degree or higher in Psychology, Sociology, Community Studies or a related field

required; At least 2 years of experience in a mental health or homeless services setting; At least one year of case management in the human services or related field required; Must be able to work at a computer for full workdays; some routine lifting and reaching

required; Must be able to lift up to 25 lbs; Must have a valid CA Driver’s License, have access to drive a motor vehicle incidental to

the performance of the work, and be insured; Must pass a criminal background check and maintain a clean record;

Advocates who transport clients must pass a pre-employment drug screen and complywith periodic testing for drug use and alcohol misuse;

Bilingual/Biliterate English/Spanish preferred. Must be fully vaccinated against COVID-19, including a booster shot when eligible.

We screen all applicants, require background checks on final candidates consistent withfunding regulation requirements and are a Drug-Free Work Place.

UNION:The SEIU bargaining unit represents the Homeless Emergency Aid Program Coordinatorposition.RATE OF PAY AND HOURS: This is a regular, non-exempt, 40 hr/wk position. The agency rate of payfor this position is $23.86 hour (plus a .40/.10 per hour

bilingual/biliterate differential after passing a test administered by the HRdepartment).

Hours are most commonly Monday-Friday, between 9AM-5PM, however, occasionalweekend and evening work may be required.

Regular on-site attendance is required.BENEFITS:

For employee: shared cost medical, dental, vision, life insurance and EmployeeAssistance Program. This benefit package is valued at $9,766.92/year

First year: 16 vacation days and 11 holidays, with accrual based on 40 hr/wk. Sick leave: Eight hours/month, with accrual based on 40 hr/wk. May be eligible to earn up to 4 Wellness Floaters per year after satisfying all eligibility

requirements. 401(k) Retirement Plan: Agency matches employee contribution up to 5% of annual

salary, effective during open enrollment period. Flexible Spending Account (FSA). Dependent Care Reimbursement Program. Paid lunch.

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