Human Resources Associate II Service Team

Volunteers of America

About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www. voala.

org. Human Resources – Corporate Serving those who serve others. The HR Department of VOALA is dedicated to providing the highest quality of service to those who aid our communities’ most vulnerable. JOB SUMMARY AND PURPOSE As part of the HR Service Team, the HR Associate II position is a vital resource for Human Resources department, performs the full spectrum of the Employment, Onboarding/Offboarding of employees.

Additionally, acts as first point of contact for a variety of human resources functions, including compensation, benefits, employee relations, compliance, and other HR processes. DUTIES AND RESPONSIBILITIES Experienced HR Service Team Member: performs triage on incoming calls directing calls to appropriate HR support; performs employee onboarding/offboarding tasks and assists new employee orientation Performs timely and complete background checks and credentialing verifications, ensures candidates meet classification requirements, develops and coordinates new employee offer letters. Performs onboarding process of new hires; overseeing new hire paperwork, organizing and conducting orientation and the offboarding of terming employees. Performs offboarding process tasks related to employee terminations.

Performs data entry in, and report generation from, the HR information systems relevant to the HR Service Operations functions Maintains employee files and related record keeping of personnel data, I-9 records, and personnel records; conducts routine audits. Enters HR Digital Records for all general employee data Assists in the continuous improvement efforts within the HR department, providing analysis and recommendations. Provides guidance and support to junior HR Service team member. Qualifications REQUIREMENTS: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications EDUCATION: Bachelor degree or equivalent combination of education and experience (4 years) EXPERIENCE: Minimum of one year of HR work experience with six months of specific onboarding/offboarding experience KNOWLEDGE: Working knowledge of current general employment/labor law including federal, state and local statutes such as, EEOC, affirmative action, FMLA, FLSA and immigration regulations and guidelines.

TECHNOLOGY SKILLS: Strong Computer skills (including typing, emails, software use), HRIS, 10-key, Word, Excel, and PowerPoint. Knowledge of Applicant Tracking Systems and databases. SKILLS AND ABILITIES: Strong written and verbal communication; Strong interpersonal skills; Ability to set priorities; Strong problem solving, decision making skills; Ability to interpret data; Detail oriented, organizational and analytical skills; Ability to read/write; proficient in understanding and communication of the spoken and written English language; Ability to meet established deadlines; Strong critical thinking skills; Ability to maintain complete confidentiality with sensitive employee information; Ability to present information to employee for training, open enrollment, audits, investigations, etc. , as required; Ability to clearly explain rules, regulations, policies and procedures; Ability to be flexible and able to adapt to changing priorities; Ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.

Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards. INTERPERSONAL CHARACTERISTICS: Dependable, collaborative, have regular/dependable attendance, be prompt, positive mindset, flexible, organized. PREFERRED QUALIFICATIONS: Familiar with: UltiPro Software (HRIS) JobScore (ATS) VOALA BENEFITS SUMMARY: Choice of 3 medical insurance plans Choice of 2 dental insurance plans (one plan for employee only; has no premium) Vision insurance plan Voluntary Supplemental Coverage Accidental Injury Coverage Hospital Care Coverage Critical Illness Coverage Paid vacation time Paid sick time 10 company paid holidays Company funded 401a retirement pension plan Optional employee contribution to 403b retirement savings plan Life and AD&D insurance Programs to maintain your health and well-being Employee Assistance Plan (EAP) – (No cost to employee and 100% confidential) Company funded Short-term Disability Insurance (STDI) Insurance Company funded Long-term Disability Insurance (LTD) Volunteers of America is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U. S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.


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