Abbott
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
**PLEASE NOTE:** This is not an active open requisition. We are building a candidate slate for a future opening.
**ABOUT ABBOTT DIAGNOSTICS:**
The key to successful treatment and full recovery is often fast, accurate diagnosis. Abbotts life-changing tests and diagnostic tools provide insights that enable smarter, faster decisions and transform the way the world is managing health.
Our pioneering technology spans the world of healthcare operations with medical diagnostic instruments, tests, automation and informatics solutions for hospitals, reference labs, blood centers, emergency departments, physician offices and clinics.
**Summary**
Our Diagnostics Business has an opportunity for an AlinIQ Informatics Support Analyst to provide post implementation support to customers for AlinIQ products.
This is a remote position, this position will typically be within normal business hours of our US customers, however, on call, nights and weekends will be expected once every 4 weeks.
**What Youll Do**
Become a trusted advisor to customers
Serve as a technical liaison into other parts of Abbott, AlinIQ Professional Services Center of Excellence, R&D, and Quality, for customer reported issues
Provide feature/ product enhancement input based on customer feedback
Maintain and assume accountability for a culture of high customer service
Provide phone and email customer support and troubleshooting assistance along with taking care of all relevant documentation for AlinIQ informatics products
Track and report on customer support activities and related metrics
Revise and keep up to date, all relevant systems of record
Participate in team and customer meetings effectively
**Education And Experience Youll Bring**
**Required**
Bachelors degree in Science, Computer Science, Information Systems, Medical or Hospital Informatics, or related disciplines
5 years of relevant experience installing, configuring and/ or maintaining and supporting diagnostics laboratory informatics applications
Sound understanding of diagnostics laboratory workflows and related technologies
Demonstrated understanding of one or more products such as laboratory information systems, middleware, or inventory management systems used in diagnostics laboratories
Hands on experience with customer troubleshooting and support for one or more laboratory information systems
Independently able to provide customer support with a high degree of commitment and quality, and an aptitude to understand customer problems & pain points, identify root cause, and provide remediation
Technical proficiency with general business applications such as MS Office, SmartSheet
Attention to detail and a concern for quality
Able to innovate; willing to bring ideas forward, escalate issues and risks in a positive way
**Preferred**
Implementation and configuration experience for laboratory informatics software, laboratory information systems (LIS), laboratory workflow and operations
Hands on experience with Abbott Diagnostics instrument systems and AlinIQ
Expert level knowledge of Windows Operating systems (server and workstation), in networking and non-networking environments and experience with Linux
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-###-#### or email …@abbott.com
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