Information Technology Support Analyst


Akkodis is seeking an opportunity for an IT Support Analyst, Who has good experience in the MS Office Suite and Networking side.

Role: IT Support Analyst

Location: Cleveland, OH

Type: (Full time)

Rate – $50k-$55k/Annum + Benefits


This role is responsible for supporting the end user community with any technology related questions or concerns. Technology-related queries are received from internal and external clients via telephone, email, third party vendors, or walk-ups and recorded in the team’s service desk management tool. IT Support Analysts are not just responsible for the initial contact and support of the end user community, they are required to take ownership of tickets and exercise a broad range of technical and problem-solving skills, investigating, researching, troubleshooting, escalating and/or resolving issues in an efficient manner. This is a complex multi-jurisdictional environment with an emphasis on security, compliance and policy, and analysts need to be able to exercise sound judgement in dealing with incidents. Experience with document management systems ispreferred.

This is a non-exempt position. Scheduled hours are Sunday through Tuesday, 12 p.m. to 10 p.m. and Wednesday from 12 p.m. to 9:30 p.m. There is periodic overtime and holiday hours in this role.

We offer excellent benefits, competitive compensation and the opportunity to work in a professional, collaborative work environment.

Squire Patton Boggs is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion or creed, sex, national origin, citizenship status, sexual orientation, gender identity, disability, veteran status, or any other condition protected by applicable law. This non-discrimination policy applies to all aspects of employment.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pays upon meeting eligibility criteria.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

  • The Company will consider qualified applicants with arrest and conviction records.


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