Intake Coordinator

Volunteers of America Mid-States

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, “volunteer” referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

POSITION TITLE: Intake Coordinator
PROGRAM: Supportive Services for Veteran Families (SSVF)
REPORTS TO: Program Manager
STATUS: FT- Exempt
LOCATION: Knoxville, TN


The Intake Data Entry Coordinator for the Supportive Services for Veteran
Families (SSVF) Program is the first contact between veterans and available
SSVF services. The Intake Coordinator will 1) determine the eligibility of those
veterans who seek assistance by completing the screening forms during the
initial interview; 2) process and prepare preliminary assessments of all very low
income veteran families referred to the SSVF Program; 3) make appropriate
referrals to all community partners and resource providers for crisis intervention
and short term housing stabilization; 4) complete a screening over the phone
and an assign eligible participants to the applicable case manager; 5) enter
enrolled clients into the Homeless Management Information System (HMIS);
and 6) update and maintain all Excel spreadsheets or client trackers.


Education/Experience: Bachelor s degree and less than five (5) years
of experience in the field; a person with five (5) years of experience in
the field and no degree; a veteran with three (3) years related work

Screen clients for SSVF program entrance by phone interview.
Complete the Eligibility Screening Disposition Form (Category 1) for
clients (a) confirming a very low-income Veteran family s eligibility for
supportive services; and (b) documenting the eligibility of persons
applying for SSVF homelessness prevention assistance.
Screen and verify eligibility requirements for SSVF homeless veteran s
Apply SSVF Program eligibility requirements for the SSVF Program.
Assist clients with crisis intervention and short-term housing
stabilization which includes aiding clients with accessing emergency
shelters/transitional housing, and supportive services to best/address
the client s immediate crisis needs in both rural and urban communities.
Understand the barriers that clients in both urban and rural areas face
and how to best serve clients in both areas.
Refer clients who do not qualify for the SSVF program to other
mainstream services for assistance, or to other housing stabilization
programs in their service area when they do not meet SSVF eligibility.
Understand and apply the Presumptive eligibility criteria and eligible
document requirements to use for the Presumptive eligibility status
during intake such as HINQ, VA ID Cards, and SOS.
Track clients who are screened but not eligible for the SSVF Program.
Implement the Housing First Model during assessment of clients.
Maintain an intake log of all those who request assistance and also
complete a screening.
Maintain client intake screening forms.
Maintain client databases including personal information.
Data entry into the HMIS system ensuring accuracy and completeness
of all data entered.
Communicate to potential participants the process of the SSVF
program and required documentation to proceed with program
Participate in outreach activities, including but not limited to
street/shelter outreach, coordinated-entry meetings, Stand Down,
resource fairs, Week of Valor/Veterans Day events, and annual PIT
Demonstrate ability to relate to Veterans and their family in a culturally
appropriate manner.
Participate in all appropriate staff, supervision, case consultation, and
training meetings.
Identifies systemic barriers and communicates with organizational
leadership about these barriers to work collaboratively to find viable
Assumes other duties as assigned by the SSVF Program Manager and
Senior Management.
Performance quality improvement (PQI) duties as assigned by
supervision & PQI committee.


Health and Wellness

  • Employee Assistance Plans (EAP)
  • Health and Wellness Program
  • Medical Coverage
  • Dental Coverage
  • Vision Coverage
  • Flexible Spending Account
  • Health Spending Account
  • Short Term Disability
  • MetLife Legal Plans

Financial Wellbeing

  • Competitive Compensation Packages
  • Life Insurance (company paid)
  • 403b retirement plan with company fund matching
  • Employee discounts
  • *Loan forgiveness options through federal programs

(National Health Corp & Public Service Loan Forgiveness)

Work Culture

  • Commitment Committee
  • Justice Committee
  • Integrity Committee
  • Compassion Committee
  • DE&I Committee

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


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