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Fulfilment
Manager- Programs & operations (Fulfilment) Full Time Employee
About the Team
Being part of Meesho’s Fulfillment and Experience (F&E) team as Manager will zip you to the cockpit of our ever-burgeoning rocketship and, you’ll shape the experience of Bharat’s next billion e-commerce users. We’re an eclectic mix of over 100 professionals, all driven by the first principles of problem-solving. We come with diverse skill sets and responsibilities ranging from running operations/support to managing the supply chain, and maintaining analytics to ensure the best possible user and seller experience. At Meesho, we are on a mission to achieve what has never been done before – introducing e-commerce to the tier-2 and tier-3 cities of India. Our team’s crucial contribution to this ambitious endeavor involves completely reimagining fulfillment from the ground up. This translates into a multitude of “zero-to-one” projects, offering opportunities for those willing to seize them. Our focus is on constructing a supply chain and user experience that reshapes the landscape of e-commerce. Simultaneously, we are unwavering in our commitment to introducing best-in-class processes and policies, coupled with a steadfast dedication to continuous innovation. The ultimate goal is to consistently deliver excellence in both User and Seller experiences. Emphasizing personal growth and enjoyment at work is integral to our culture, just as much as our dedication to hard work. We foster this through regular one-on-one virtual meetings, engaging monthly all-team catch-ups, and timely recognition and rewards. Join us in this exciting journey where innovation meets personal and professional development!
About the Role
As a Manager in Experience at Meesho, you will play a pivotal role in crafting exceptional and memorable shopping journeys. Your primary focus will involve establishing robust partnerships with the Business, Product, Tech, and Data teams along with collaborating closely with program managers and leaders overseeing fulfillment and user experience initiatives to redefine the experience for our ecosystem. In this capacity, you will spearhead key initiatives and impactful projects aimed at overhauling our approach to user satisfaction. Your central guiding principle will be to ascertain whether Meesho is the preferred e-commerce channel for all our customers. You will address this question daily by implementing user and seller-centric, cost-effective designs and processes. Additionally, you will take ownership of performance metrics for Fulfillment and Experience within your domain.
What you will do
- Build best in class post order communication and support experiences for our users
- Ensure seamless flow of order related information to users across multiple channels (Off-app, In-app)
- Build robust mechanisms to ensure prompt and effective resolutions for users’ enquires
- Foster strong collaborations with cross-functional teams including Business, Product, Design, Tech, and Analytics
- Lead strategic initiatives and projects to transform our user engagement approach
- Evaluate and ensure Meesho’s status as the preferred e-commerce channel for diverse customer segments
- Implement user-centric, cost-effective designs and processes for long term sustainable improvements
- Own performance metrics related to User Experience within your designated domain
What you will need
- Premium MBA degree coupled with over 3 years of hands-on experience in start-ups, consumer internet companies or management consulting
- Demonstrate a robust data-driven mindset, adept at solving complex problems through analytical approaches
- Exhibit a proven capability to articulate informed perspectives on business implications and strategies
- Showcase a track record of successfully defining and executing initiatives with minimal supervision, reflecting a commitment to extreme ownership
- Display expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments