Member Services Coordinator

General Information

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Work Location: Los Angeles, USA

Onsite or Remote

Flexible Hybrid

Work Schedule

Monday – Friday, 8:00am-5:00pm

Posted Date

03/30/2023

Salary Range: $23.49 – 33.34 Hourly

Employment Type

2 – Staff: Career

Duration

Indefinite

Job #

4821

Primary Duties and Responsibilities

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Perform a key role within a world-class health system. Provide vital expertise to ensure the highest standards of medical excellence. Take your professional expertise to the next level. You can do all this and more at UCLA Health.

In this high visibility position, you will answer member phone calls and other inquiries while providing information, resolving problems, and educating patients and staff members. This will involve responding to questions regarding status of referrals, directory assistance or assistance in communicating with a provider. You will:

* Record all calls in the managed care information system

* Work effectively with other staff members

* Adhere to department customer services protocols and greeting scripts

* Follow key customer service concepts

* Help achieve established customer service goals

* Project a consistently professional demeanor

Note: This posted position is 1 of 2 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions.

Salary Range: $23.49 – $33.34 Hourly

Job Qualifications

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We’re seeking a flexible, detail-oriented individual with:

* Three or more years of customer service experience, preferably in a managed care environment

* Excellent telephone, customer service, interpersonal and problem-solving skills

* Ability to operate a wide variety of office equipment

* Ability to utilize our managed care information system

* Computer proficiency with Microsoft Office

* Excellent communicate and organizational abilities

* Strong teamwork and collaboration skills

* Ability to maintain confidentiality of sensitive information

* Ability to work 8:00am – 5:00pm and occasional overtime

UCLA Health is a world-renowned health system with four award-winning hospitals and dozens of primary care practices, specialty practices, urgent care centers and other ancillary locations throughout metro Los Angeles as well as the David Geffen School of Medicine. Through the efforts of our outstanding people, we have become Los Angeles’ trusted provider of exceptional, compassionate patient care. If you’re looking to experience greater challenge and fulfillment in your career, UCan at UCLA Health.

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