ADT
Company Overview:
At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT s 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference for our organization, the customers we serve and the communities we protect. When you re a part of ADT Commercial, you ll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.
Position Summary:
Responsible for maintaining electronic copies of all customer signed documentation in Docuware. Proactively monitor customer account set up to ensure that billing requirements are always met. Create and bill install jobs for multiple customers. Assists with the procedures required for the completion of the month end close process.
NOTE: This is an onsite position, reporting to 4221 W John Carpenter Freeway, Irving, TX 75063
Essential Duties And Responsibilities include the following.
To perform this job successfully, the National Account Support Billing Coordinator may be expected to perform some or all of the duties listed.
Ensures that copies of all contract paperwork and COC s are uploaded to Docuware and saved according to the proper parameters.
Ensure new locations are added and set up with the correct billing cycle, frequency, etc.
Review and Process Job Install request to ensure proper paperwork and signatures are obtained before approving.
Review and process close out paperwork (COC s) in MasterMind as needed so that customers are properly billed for Installations.
Review actions in our department Queue daily ensure proper approvals before processing cancellations, place out of service, bill action, etc.
Updates new account information, changes, etc. on a daily basis into the billing system.
Responsible for completing all assigned activities from the monthly closing schedule.
Works with National Account Support Billing Analyst to resolve any problems or questions relating to billing.
Initiates appropriate follow-up action on mail returned as undeliverable or unclaimed.
Responsible for neatness of work area, security of files and reports.
Assists in special projects as needed.
Additional responsibilities as assigned.
Supervisory Responsibilities:
No Supervisory Responsibilities Required
Qualifications – External Knowledge, Skills and Abilities:
Knowledge of CMS billing systems and services.
Knowledge of ADT’s policies and an understanding of state and federal laws.
Knowledge of GAAP, Generally Accepted Accounting Principles.
Spreadsheet Knowledge required.
Knowledge of Install and/or Progressive billing
Knowledge of and familiarity with the alarm industry.
Knowledge of and a proficiency in using Computer and Microsoft Office applications (Word, Excel, Access, Outlook), and Internet.
Skills:
Must have good oral and written communication skills.
Must have good interpersonal and teamwork skills.
Must have good customer service skills.
Must be very organized and detail oriented.
Frequent need for creativity and problem analysis.
Abilities:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; twist; use hands to handle; push; pull or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee must regularly lift and/or move up to 10 pounds to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
Normal office environment.
The noise level in the work environment is usually moderate.
Minimum Qualifications:
High School Diploma or General Education Degree (GED) and one to two experience working on security related projects to include two years of experience related to the CCTV, Intercom, IDS and access control system industry.
Associate’s degree (A. A.) or equivalent from two-year College or technical school preferred; or equivalent combination of education and experience.
Certificates, Licenses, Registrations:
None required.
ADT Commercial LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.
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