Patient Flow Coordinator

Spectrum Health

Job Descriptions:

Spectrum Health Service, Inc. – a world-class community health center that proudly cares, values, and serves, is in search of a dynamic Patient Flow Coordinator (PFC) to join our team.

Nationally recognized as a Level-3 Patient-Centered Medical Home, the highest designation for health centers, Spectrum Community Health Center provides the highest level of care improving the health conditions and advancing health equity within our communities through the delivery of quality primary care, specialty, and social services. We are the leading provider of world-class healthcare and serve as a model of success for the other Federally Quality Health Centers.

Job Summary:

The PFC will be a member of the Provider Care Team with a primary responsibility of coordinating the flow of patients through managing phone calls, schedules, supplies, equipment and assisting Providers and nurses with various clinical responsibilities as requested. The PFC will serve as the point of contact for the patient to the Care Team, assisting in the daily and continuous management of Provider schedules and monitoring of patient flow. This role supports the clinical assessment team by assuring rapid response to requests for services.

Essential Functions:

  • Work collaboratively with registration, PSRs, CMAs, providers to minimize length of patient visits, address triaging issues and deal with patient requests and complaints

  • Continuously monitor and prioritize patient encounters, waiting times, and exam room utilization/optimization, and overall patient flow. Ensure appropriate triage as necessary.

  • Monitor and minimize wait times offering options to patients and making adjustments to schedule/services as necessary to facilitate excellent patient service and meet patient satisfaction benchmarks

  • Promote continuous communication that creates and maintains a teamwork approach and effective patient service

  • Maintain a presence through the end of the day ensuring all labs are requisitioned, and all rooms are cleaned for the next business day.

  • Coordinates and facilitates the non-clinical activities of the patient care area through acting as a liaison with the nurse, physician, and ancillary staff

  • Assists in replenishing nursing unit supplies; monitors patient confidentiality; maintains a hazard-free work environment

  • Communicates patient flow issues to Supervisors, critical thinking, and communicate ways to improve the process

  • Works with CMAs to obtain other ancillary service appointments according to prescribed visit orders

  • Helps to locate available resources and coordinates information to support patient disposition

  • Gathers information and develops reports outlining activities as directed including volume, response time, and outcomes

  • Ensure full compliance with regulatory agencies standards (Joint Commission, PCMH)

  • Assess and triage walk-in patients to determine urgent/emergent status, and determine appropriate course of action

  • Provide education to patients as needed

  • Clinical duties commensurate with level of training. (LPN vs MA)

Required Experience:

  • Minimum of High school diploma

  • BLS certification

  • Computer literacy (Microsoft Office)

  • Outpatient facility experience is required

  • The ability to negotiate and collaborate with members of healthcare teams in order to provide patient centered care that is consistent with clinical standards

  • Strong communication and interpersonal skills to communicate to and orient patients and their families through collaboration with the healthcare teams

  • The ability to prioritize workload and to delegate appropriately to ancillary staff

  • Written and oral communication skills and medical terminology experience preferred

  • Computer knowledge and skills preferred

  • The ability to stand and move 90% of the day is required.

  • Licensed Practical Nurse 5+ years experience or

  • Certified Medical Assistant certificate from a college or technical school preferred – 7+ years experience

Keyword: Patient Flow Coordinator

From: Spectrum Health Services, Inc


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