Patient Services Representative (PSR) Bilingual in Spanish REQUIRED

Promise Healthcare

Part-time work! Are you a bilingual college student, with a focus in healthcare seeking a position after class? If so, join Promise Healthcare! We are a team dedicated to improving the health of the community through treatment, prevention, and education. What better way than to get your foot in the door where your knowledge of healthcare can increase.
If so, we want you to be part of an amazing team who changes the lives of patients daily. As a Patient Service Representative 1!
The Patient Services Representative 1 coordinates and participates in a variety of duties associated with the daily clinic preparation process, patient identification, patient check-in, charge posting, cash management, and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients’ needs are met. As a team member, you must enjoy learning and supporting multiple departments within the organization, be able to work independently, and have reliable transportation.


* High school or equivalent (Preferred)

Previous public contact position, basic computer skills, and experience using fax machines, copiers, and other general office equipment.


* Reliable transportation
* Bilingual in Spanish required

Strong communication skills; observes high standard of confidentiality; multiple tasks concurrently; memory for details; ability to prioritize and complete tasks under stressful conditions with interruptions; ability to accept and implement change and function in instances where decisions are not always apparent.
Essential Functions:

* Coordinates and participates in a variety of duties associated with the daily clinic preparation process including patient identification, patient check-in/out, charge posting, cash management, patient appointment scheduling, patient registration and account set-up, and phone calls.
* Competent in the telephone system takes and delivers messages to physicians, nurses, and others. Reports medical information obtained from patients and referring physicians accurately, completely, and in a timely manner. Distributes all messages according to practice communication standards.
* Serves as a role model by conducting themself in a responsible, professional manner.
* Manage all incoming patient care requests related to in-basket activities, referrals, work queue activity, and incoming telephone calls.
* Proficient with insurance coverage rules. Proficient with coverage and rules that apply to eligibility, network coverage, and benefits.
* Successful completion of mandatory insurance training and ongoing competency refreshers.
* Competent to initiate and secure prior authorizations as needed.
* As a Float PSR, you have ample opportunities to grow your skills, work in different specialties/departments, and advance in your career.

* Constantly expanding our services with new departments, locations, and special services to support our community and organization, so staff must be able and willing to train in and support multiple departments/locations
* Staff is required to perform all department-specific job functions within the scope of their role that is required in the department in which they are staffing.
* Assist with PSR coverage in multiple departments (obtain knowledge of each dept and scheduling specifics)
* Travels to multiple departments in the role, as needed
* Flexible with last-minute assignment changes.
* May be asked to work weekends/holidays if necessary (this would be a minimum requirement & on rotation)
* May be asked to support pop-up/temporary departments, as needed

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Effective September 20, 2021, the COVID-19 vaccine is required for all new Promise Healthcare team members. Requests for medical or religious exemption will be permitted. With an approved exemption, healthcare workers must do weekly testing and verify a negative COVID-19 test.

Job Type: Part-time

Pay: $15.00 – $17.00 per hour

* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible spending account
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Vision insurance
* Day shift
* Monday to Friday
Work setting:
* Clinic
* In-person

Work Location: In person


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