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Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance. Meet department standards to adherence metric. Adherence metric is evaluated daily. Consistently exhibits behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care, and concern with every internal and external customer Multi – task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines.
Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate. Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues. Recognizes financial, medical, and legal risks based on data collected during customer interactions and follows appropriate procedures. Utilizes Optum systems …Patient, Support, Representative, Remote, Health, Customer Service, Technology, Healthcare