PHL – Philadelphia, PA – Dispatcher

Main Accountabilities
• Monitors the proper staging of the galleys on the dock making sure that all galleys are available for uploading based on the dock sheet
• Directs the actual loading of the galleys into the trucks and extends help to teams under time constraint
• Coordinates with the controller/supervisors on any changes of flight assignment to respective teams
• Ensures that all equipment changes are being staged properly and meets the appropriate service ready time
• Verifies and covers all missing items from the galley before the same is actually loaded in the trucks
• Ensures on-time dock departure of the teams in coordination with the dispatcher
• Regularly checks the cooler and the entire loading dock for carts or items that might have been left by the teams
• Covers any missing or requested items in the field when the same is not available in the Ramp Lead van
• Caters extra-sections or even regular flights when manpower is shorthanded
• Ensures that dock movers and loaders are cleaning the truck boxes before loading flights on the truck.
• Ensures that dock, dock bays and ramp are kept clean and picked up at all times.

The Dispatcher/Controller/Lead is also in charge of the following
• Maintains a temperature log of food items in the cooler and at the dock for all airlines
• Checks the phone messages for overnight sick-calls and calling another personnel for coverage
• Ensures that all flights for the first bank is properly staged for on-time dock departure
• Helps the supervisor for manpower requirement for the next shift and the following day.
• Takes care of FedEx/UPS/Admiral Club Deliveries and special request from customers
• Stages ice and dairies for the red-eye flights
• Ensures the cleanliness of the dock during and at the end of the shift
• Performs special functions such as water service/charters in cases of very late flights and other special late-night requests from the airlines.