Print & Fulfill Operations Analyst


This exciting opportunity is a hybrid role that requires at least 1 day in the office.

The Print and Fulfillment Operations Analyst is responsible for the development and prioritization of print and fulfillment strategies and operations, which may include budget planning and maintenance, reporting, print production, warehousing, Ad HOC requests, fulfillment, technology management, vendor management, and document management. Reporting to the Manager, Print and Fulfillment, this position should take a lead role on more complex and sensitive opportunities and challenges, and support revenue and cost savings initiatives. The incumbent relies on advanced technical, analytical, and reporting skills to recommend and implement to Manager or Director. Serves as a lead for specified project/initiative tasks, in addition to mentoring less experienced staff. The Print and Fulfillment Operations Analyst must be able to multi-task, work well with internal clients and departments, be able to interpret current and future business unit needs and improve and innovate processes and cost-efficiency. The Print and Fulfillment Operations Analyst may be responsible for managing a team of Print and Fulfillment Coordinators and Strategists.


  • Performs cost/benefit analysis. Generates accurate and thorough basic to intermediate reports for effective trending and analysis determining best practices and areas of opportunity.

  • Recommend updating procedures, new programs, determining appropriate standards, and training opportunities to the Department Leadership. Identify, test, implement, and benchmark issue resolution/process improvement.

  • Analyze, evaluate, and present information concerning factors such as operational spending, business situations, production capabilities, vendor performance targets, service level agreements, design standards, and design and development of system processes while providing recommendations concerning a course of action when appropriate.

  • Work closely with Operations and Marketing along with external departments to ensure that print and fulfillment programs and initiatives are a key part of UPMC business operations and supported with appropriate tools, resources, and technology.

  • Communicates effectively and regularly with coworkers, managers, Department Leadership, fulfillment stakeholders, and vendors. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions enhancing organizational effectiveness.

  • Manages multiple vendors and works across multiple department disciplines. Keeps abreast of pertinent fulfillment or other job related technology and related updates or advancements to effectively perform job. Examples of technology include: SharePoint Designer, USPS Gateway, EPS, Formworks, Centra, Maestro, Inspire and Converge.

Bachelor’s Degree in a related field or equivalent work experience required. 5 years of operations experience in financial cost analysis, quality trending, standardization of processes and procedures, or any combination. Experience in health care insurance, health care, print production, fulfillment, business, or marketing preferred. Proficient in using Microsoft Excel, Visio, PowerPoint, Word, and Access. 3 years of experience creating process flows, business summaries, and process documents. Excellent organizational, interpersonal, and written communication skills. Meet deadlines and manage multiple priorities in an ambiguous work environment. Will need to manage multiple tasks and projects and forge key relationships with internal departments, external vendors, and senior management as well as the potential ability to manage a staff of one or more (if applicable). Plan and execute communication of complex information to team members and stakeholder groups. Demonstrate ability to prepare sensitive information and communicate it directly to senior management. Direct and execute creative analytic approaches, create new or adapt existing methods and tools to solve problems, and have the ability to navigate complex problem solving, broader scope of responsibility. Self-starter; able to work independently with minimal direction.


  • Strong preference for experience with SQL queries

  • Strong preference for experience with Adobe Creative suite

  • Strong preference for advanced Excel skills

  • Strong preference for Health Insurance Operations experience

Licensure, Certifications, and Clearances:

  • Act 34

  • UPMC is an Equal Opportunity Employer/Disability/Veteran


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