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Technology

Product Operations Manager -2 Full Time

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 12,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future.
The Product Operations team enables our Product teams to build and deliver best-in-class products that delight our customers, and to do so in a way that is efficient, effective and scalable. This is achieved through owning the strategy and execution across 3 distinct areas – PM enablement and talent management, product development and cross-functional operational excellence, and product tools/systems
We are looking for a candidate who will work on initiatives across these three areas. The ideal candidate brings a unique blend of strategic and operational / execution skills. They are a data-driven structured problem solver, and enjoy rolling up their sleeves to get things done. They are the kind of person who thrives in a fast-paced, cross-functional environment and enjoys working on a variety of initiatives.

Responsibilities

  • Evangelize ongoing refinements to playbooks, knowledge base and operational best practices
  • Enforce standardized processes for idea to feature workflows and enforce these standards across Product, Technology and Data Science
  • Implement and configure tools (e.g., JIRA, Aha) around PDLC for interoperability, measurement, and efficiency.
  • Experience with building scalable status reporting frameworks for data within JIRA
  • Experience using Appsheet to build no-code applications to orchestrate user workflows and reporting
  • Train stakeholders to ensure compliance with new frameworks, maintaining measurability and efficiency.
  • Contribute to recurring planning processes (Quarterly, Annual, etc.) including templates, communications, governance, and milestone tracking.
  • Gather and report on KPIs around the efficiency and effectiveness of the product development life cycle
  • Lead high-level status and planning meetings across functional groups and engage with appropriate stakeholders.
  • Capture time tracking for the corporate CapEx process in partnership with Finance.
  • Maintain a database and taxonomy of people and products for use across systems.
  • Program management of strategic projects as needed.
  • Help maintain centralized sources of truths for key cross-functional metrics (e.g., feature requests, support tickets)