NESCO Resource
Position Title : Remote CSR
Start Date: 08/28/2023
Contract: 5-6month contract
Pay Rate – $16.67 and $17.46-bilingual (English/Spanish)
Equipment: Bring Your Own Device (BYOD) – MUST have a second monitor as well for dual monitor setup.
Must have your own computer/or desktop to work from with the ability for a HARDWIRED CONNECTION, NO WIFI.
Essential Duties and Responsibilities / Minimum Requirements
- Provide callers with informed and objective responses to complex concerns in regards to eligibility guidelines and policies, access to care issues, and escalated concerns.
- Process workflow documents, which include, income, identity and other eligibility verification documents.
- Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
- Must be living in the Eastern Time Zone
Training Schedule/Duration: M-F 8AM – 4:30PM EST (18 days)
Training 100% attendance is expected, missed time during the training period may result in termination.
Hours of Operation:
- Monday-Friday 8:00 am to 7:00 pm EST, Saturday – 9:00am to 12:00pm EST
Location : Remote / Work from home
Minimum Requirements:
- High School diploma with 1-3 years of experience.
Internet connectivity:
- Connectivity from the PC to the Internet router via a Ethernet cable is required to ensure optimal call quality and customer experience. Proof of an internet speed test must be provided upon request.
- Internet connection to your computer prior to starting must be HARDWIRED and cannot be WIFI CONNECTED.
Headsets
- Required to have a USB plug and play wired headset with a microphone and noise suppression. Bluetooth headsets are NOT allowed.
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
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