Security Guard


The purpose of this job is to protect people, assets, and information by providing a safe and secure work environment at Charter Communication’s Corporate Campuses and facilities where Physical Security Officers (PSOs) are deployed. Charter Communication’s PSOs must be diligent in their work to: protect lives and property; maintain order; and safeguard the interests of Charter Communications and our clients. Demonstrate professionalism and courtesy at all times.

The PSO is responsible for maintaining a high visibility presence, patrolling Charter Communication’s property, monitoring cameras and access control systems, permitting only authorized entry, screening mail and other deliveries, and responding to critical incidents in accordance with established procedures. PSOs must become knowledgeable in the security platforms utilized by Charter Communications.


  • Actively and consistently support all efforts to simplify and enhance the customer experience
  • The PSO I will conduct all aspects of the daily security operations on-site including execution of the overall security plan:
  • Access Control
  • Interior and Exterior Patrols
  • Alarm Response
    Mail Safe Program
    Critical Incident Response
    Investigating suspicious behavior, incidents, and security breaches
    Reporting to Chain of Command and Internal Partners
    Contacting Emergency Services as required
  • Identify and report security vulnerabilities and safety issues
  • Create and update incident reports
  • Coordinate and liaise with internal business partners
  • Must adhere to Charter’s policies when handling sensitive or confidential information
  • Must adhere to Charter’s Integrity Policy and Code of Conduct
  • Know post orders and associated policies and procedures
  • Ensure quality of service and adherence to policies and procedures
  • Utilize, account for, and maintain team equipment
  • Become knowledgeable in the use of Charter security platforms and technology
  • Occasional assignments to special events on and off campus
  • Ensure that required security training is conducted and completed
  • Serve as a backup to other officers as needed, willing to work irregular hours and weekends
  • Perform other duties as requested

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Must possess a valid Driver’s License

Must have access to reliable transportation

Must be willing and able to work flexible schedules

Consistently displays a professional and positive attitude

Effective oral and written communication skills

Active listening skills

Ability to interact cordially and communicate with the team, internal partners, and the public

Ability to implement processes

Ability to assess and evaluate situations effectively

Ability to identify critical issues quickly and accurately, and employ appropriate measures

Attention to detail

Ability to successfully complete all training required for the position

Ability to use office software/computer skills (re: MS Office Word, PPT, Excel)

Ability to operate a radio, telephone, and cellular phone with associated applications

Ability to learn Charter Communication’s access control systems, guard tour platform, video systems, and other security-related technology

Ability to register with state and local authorities as a security guard

Ability to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Required Education
High school diploma or equivalent

Required Related Work Experience and Number of Years
Customer Service in the retail or hospitality sector – 2+

Preferred Education
Security Certification
Graduate of a law enforcement training academy

Preferred Related Work Experience and Number of Years
Prior law enforcement/military/fire service/hospitality/customer service/Security operations in a corporate setting

Environment: Indoor and outdoor, temperature ranges from moderate to extreme cold and heat

Physical Requirements

Major activity: Walking and standing for significant periods of time, as well as speaking, listening, observing

GSE101 2023-15853 2023

Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet , TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.


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