Security Services Analyst

Encore Capital Group

Position Overview

The Systems Services organization is responsible for providing consistent and secure Systems services for over 8,000 Encore colleagues across 1400 global locations. The IT Security Services Analyst provides the coordination and execution of Encore’s Information Security program. This position will work closely with the Systems engineers, Network engineers and various application teams to maintain our global security position. The Security Analyst will also perform various risk assessment projects and will identify and respond to anomalous behaviors.

Key Job Responsibilities

Security Services Performance:

* Collaborate with engineers to analyze Security performance key performance indicators (KPI)

* Create, maintain, and analyze Systems KPI reports

* Partner with vendor maintenance service level agreements and support contracts

* Partner on systems audit and remediation activities

Security Maintenance:

* Collaborate with security lead to maintain security policies and procedures

* Maintain security compliance through review and analysis of vendor software upgrades

* Ensure the documentation of policies are current

Security Monitoring & Incident Response

* Monitor Systems environment through but not limited to CASB, Umbrella, Crowdstrike, Mimecast

* Initial triage of Security Services incidents and requests through Cherwell and other SIEM tools

* Partner with the team in resolving Security issues

Maintain Security Documentation & Processes

* Document current environment and maintain Security device inventory in Cherwell

* Maintain the development of standard Security processes and procedures

* Report on weekly Security key performance indicators (KPI)

Security Maintenance & Projects

* Participate in projects requiring Security Services support

* Collaborate with other IT teams to ensure Security services are meeting their needs

* Support design, build and deployment of field Systems solutions

* Collaborate on and execute Security testing scripts

Job Qualifications

The successful candidate will have the following qualifications:

* 3+ years of DPI (Deep Packet Inspection) experience

* 3+ years of Incident Management System experience

* 5 + years of experience with network security, endpoint security, or security threat vectors

* 5+ years of cyber security incidents and events investigation experience

* Understand security concepts and tool such as Mimecast, Crowdstrike Cisco Umbrella and be able to effectively support and maintain these systems

Work Environment


Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.



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