Service Representative Full Time Days

CHA Hollywood Presbyterian Medical Center

CHA Hollywood Presbyterian (CHA HPMC) is a nationally recognized acute care facility that has been caring for the Hollywood community and Los Angeles Areas since 1924.
Join our Global Network and be a CHA Global Ambassador
CHA HPMC is also a part of the world-renown CHA Health System (CHS). CHS has CHA University which consists of 14 education institutions including medical school, nursing school and pharmacy. CHA global network operates 81 hospitals and specialty clinics, 30 research and 31 bio/pharmaceutical/healthcare companies with 14,000 employees in seven countries.

Our New Facility is seeking for Top Talents
The best women’s hospital in Los Angeles is looking for current RN candidates to staff Operating Room, Emergency Department, Labor & Delivery and Mother-Baby care units to be housed in our expanding new patient tower facility scheduled to open next year. Come be a part of this dedicated and caring team right in the heart of Hollywood.
Acts as first point of contact for patients and assists patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines.

Patient needs should be the primary focus of one’s actions; develops and sustains productive patient relationships. Actively seeks information to understand patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/patients/ staff. Responds quickly to meet patient needs and resolve problems using good judgment.

Functionality may differ based upon operational setting.
Position Summary:
The primary job duties this position is responsible for achieving are listed in order of importance.
+ Upholds Hollywood Presbyterian’s Policies and Procedures, Code of Conduct and applicable state, federal and local laws.
+ Customer Service (Greeting, navigating, instructing, educating).

+ Greets patients and provides reception services, to include directing and assisting patients in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows.
+ Provides reception for designated area(s); verifies patient’s visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance.
+ Demonstrates flexibility when addressing various patient issues and needs.

+ Follows Hollywood Presbyterian’s Service Standards.
General Job Functions:
+ Schedules patients appointments and follow-ups, by telephone, mail, electronically or in person utilizing Hollywood Presbyterian’s computer systems as directed by provider or pre-established protocol.
+ Ensures current schedules are accurate, makes authorized changes as appropriate.
+ Verifies patient’s benefits, notifies patient of applicable cost share and updates patients’ demographics information to include all patient registration and billing Escalate any issues as appropriate.

+ Directs patients to waiting Obtains relevant information to determine priority appointment time/date, confirmations. Facilitates appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.
+ Answers calls and relays messages to staff.
+ Distributes questionnaires and various medical/authorization/insurance forms.

+ May be required to travel to satelite locations, as needed.
Minimum Education:
+ High School Diploma or GED required.
Preferred Education:
+ Associate Degree
Minimum Work Experience and Qualifications:
+ 1 year of customer service in a hospital or ambulatory setting.
Preferred Work Experience and Qualifications:
+ Experience in a medical office background, cashiering and or equivalent experience and medical terminology.

+ Ability to work multi task and prioritize.
+ Supervisory experiernce preferred.
+ 3 – 5 years experience in the clinical area of specialty preferred.
Required Licensure, Certification, Registration or Designation:
+ N/A
Salary range is based on years of experience: $16.

84 – $23. 16
Disclaimer, Compliance and Service Language:
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

COMPLIANCE & INTEGRITY: Consistently supports compliance and the Hollywood Presbyterian Medical Center’s Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Hollywood Presbyterian Medical Center’s policies and procedures.
Models and reinforces ethical behavior in self and others in accordance to the Code of Conduct; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.
SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Hollywood Presbyterian Medical Center, as well as specific departmental/organizational initiatives.

Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our patients, and to purchasers, contracted providers and vendors.
WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; utilizing all designated protective personal equipment (PPE) and/or safety equipment assigned for task; and reporting all injuries and hazards to their supervisor immediately. Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.
Hollywood Presbyterian Medical Center is an equal opportunity employer committed to a diverse and inclusive workforce.

Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the Los Angeles Fair Chance Ordinances.
Requisition ID: 2023-5038
Shift: Day
External Company Name: CHA Hollywood Presbyterian Medical Center
External Company URL: www.

hollywoodpresbyterian. com
Street: 1300 N Vermont Ave


To apply, please visit the following URL:→