Sr. Director, Business Operations


Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Job Overview:

As a Sr. Director of Strategy & Operations on the Product team at Visa, you will be responsible for leading and executing strategic planning, roadmap prioritization, and product delivery across the Applications portfolio. This role is responsible for driving increased efficiency and quality of the services being developed and distributed across our markets. You will work closely with partner leadership, particularly in Platforms and Technology, as well as go-to-market teams and regions. You will shape the strategy for destination product and platform development at Visa to enhance our ecosystem for clients.

Key Responsibilities:

– Develop and implement a cohesive strategic plan across the product portfolio in alignment with Visa’s overall business objectives. Planning includes defining with senior leadership what destination shared services and platforms are, and how they will be most effectively built & delivered in the ecosystem.

– Define and track key performance metrics to measure the success of product initiatives. Provide regular updates to senior executives on progress and blockers.

– Drive clarity on what is in the product roadmap with clear prioritization and thoughtful delivery strategies. With cross-functional teams, particularly regional leadership, identify and assess new business opportunities and growth areas.

– Oversee the holistic planning of releases and product launches across portfolio, ensuring alignment with stakeholder expectations and proper resourcing. Collaborate ad hoc with product leaders to tackle complex executions and big blockers for faster delivery.

– Build and lead a high-performing team of product managers and analysts, fostering data-backed analysis, deeper product knowledge across the portfolio, and high standards for product delivery.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Local Law 144 Notice for New York City Resident Applicants:For some requisitions, automated employment decision tools (‘AEDTs’) may be used as part of the assessment process to assist our recruiters in the initial evaluation of your application. If your application is submitted pursuant to New York City Local Law 144, you may request analternative assessment from the recruiter. Please visit the Visa Global Privacy Notice to learn how we may collect, process, or retain your professional and employment information for recruiting purposes.


Basic Qualification

– 12 or more years of work experience with a Bachelor s Degree or at least 10 years of work experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work experience with a PhD

Preferred Qualification

– 15 or more years of experience with a Bachelor s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience

– Bachelor’s degree in business, economics, or a related field. MBA or advanced degree preferred.

– 12 years of experience in strategy, product management, or related fields. Experience in the financial services industry preferred.

– Proven track record of successfully leading and executing strategic initiatives that drive growth and profitability.

– Strong analytical skills and ability to distill complex data into actionable insights.

– Excellent communication and interpersonal skills, with the ability to build relationships and influence at all levels of the organization.

– Strong leadership skills, with the ability to build and manage high-performing teams.

– Ability to thrive in a fast paced, dynamic environment with multiple competing priorities.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 165,400.00 to 215,000.00 USD, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.


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