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Human Resources / Technology

Sr. Practice Group Relations Director (US) Remote

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.
 
At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
 
Join us and be part of a team that is making a real impact.
 
To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
About the role:
Reporting to the Vice President of Value Based Care, the Senior Director of Practice Group Relations serves as the strategic liaison between PointClickCare and physician practice groups operating in post-acute, senior care, and value-based care environments. This role is pivotal in understanding the unique challenges, market dynamics, and operational goals of practice groups to guide product development and ensure PointClickCare solutions evolve into best-in-class offerings. This individual will bridge the gap between customer needs and PointClickCare’s ecosystem, leveraging data, technology, and industry insights to drive innovation, optimize workflows, and strengthen relationships with key stakeholders, including skilled nursing facilities (SNFs), assisted living facilities (ALFs), hospitals, payers, ACOs, and other value-based care entities.

Key Responsibilities:

  • 5+ years of experience in healthcare technology, physician practice operations, value-based care, or related fields.
  • Deep understanding of practice group operations, risk-bearing entities, Medicare Advantage, ACOs, and post- acute workflows.
  • Strong expertise in HCC coding, reimbursement models, compliance regulations, and interoperability challenges.
  • Familiarity with regulatory and compliance frameworks, including CMS guidelines, OIG audits, Stark Law, Anti-Kickback Statute, and HIPAA interoperability rules.
  • Proven ability to engage with executive leaders, physicians, and practice managers to understand their business needs and align technology solutions accordingly.
  • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure organizational objectives are met.

Bonus Skills:

  • 10+ years of experience in healthcare technology, physician practice operations, value-based care, or related fields.
  • Deep understanding of practice group operations, risk-bearing entities, Medicare Advantage, ACOs, and post-acute workflows. And familiarity with existing PCC solution sets.
  • 3+ years of experience in value-based care, risk adjustment, or physician practice operations, with a strong focus on HCC coding, reimbursement strategies, and compliance frameworks.
  • Expert knowledge of CMS risk adjustment methodologies, including HCC coding (V24/V28 models), RAF scoring, and Medicare Advantage payment structures.
  • Deep familiarity with regulatory and compliance frameworks, including CMS guidelines, OIG audits, Stark Law, Anti-Kickback Statute, and HIPAA interoperability rules.
  • Experience with EHR data workflows and interoperability standards, such as FHIR, HL7, ADT feeds, and payer-provider data exchange.
  • Proven track record of advising ACOs, D-SNPs, I-SNPs, or other risk-bearing entities on financial and clinical strategies to optimize reimbursement and reduce compliance risk.
  • Prior leadership experience in risk-bearing organizations, revenue cycle management, or health policy advisory roles.
  • Strong ability to interpret coding trends, regulatory shifts, and market pressures to inform strategic decision-making.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $177,800 – $197,500 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Corp F/P5
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PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
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