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***This is a hybrid role – requiring weekly onsite work in Austin, TX area office at least 3 days per week.
As a Manager, Talent Delivery you will develop recruiting operational strategies necessary to meet the client’s current and forecasted scheduling needs. You will monitor and assist account staff in a matrix based environment to ensure the client’s scheduling requirements are met and develop and maintain a positive working relationship with the client. As a partnership leader you will be responsible for meeting the goals and objectives within an account portfolio which includes being accountable for meeting established budget goals, SLAs and KPIs. The Manager, Talent Delivery must be detailed oriented with a concern for quality expressed by continually initiating system and process improvements, while having a strategic mindset and provide superior consulting, leadership, management, interpersonal and mentoring skills.
Account Portfolio
- Recognize team’s overall influence to the account P&L and manage expenses responsibly
- Active participation in forecasting and budgeting process
- Active participation in the business review process internally and externally
- Manage any aging issues with client bill collections
- Audit and verify accuracy of all invoices, billing accruals, and client reporting
- Familiar with contract schedules & contractual terms and have the ability to execute against them
Client Relationship Management
- Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategy
- Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency
Compliance Management
- Monitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment operations pertinent to the areas supported
- Monitor account activities to ensure compliance with contractual agreements
SLA Management
- Ensure all team members are meeting internal RSR SLAs
- Responsible for meeting customer and candidate satisfaction targets
- Compile data and produce presentable reports for SLA review
- Coordinate, as needed, with Reporting Team to make any changes or improvements to reports
- Responsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction.
Monitoring of Staff
- Coach and mentor team and provide assistance as needed to reach goals
- Assess/survey quality of work delivered by team based on established performance measures and specific client feedback
- Provide the Director, Client Services with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completed
- Collaborate with Director, Client Services to create action plans for individuals needing improvement to reach client satisfaction targets
- Follow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriate
- Recommend training where necessary to develop skills and techniques
- Coordinate the training to be delivered to new team members on account specific tasks and systems
Additional Duties
- Set specific account guidelines and policies as required
- Ensure adherence to corporate guidelines and policies
- Ensure team members conform to client and RSR processes and quality procedures as defined
- Manage &/or participate in periodic ad-hoc projects as required by Director, Client Services
- Perform other duties as directed by Director, Client Services
Position Requirements:
Basic qualifications include:
- Bachelors Degree or 5-7+ years of equivalent work experience required; in lieu of Bachelors degree, high school diploma or equivalent required
- 2+ years of related people management experience required
- 1+ years of experience demonstrating strong organizational and presentation skills
- 1+ years of experience describing and documenting project or client requirement
- 1+ years of experience demonstrating effective time management skills for handling multiple tasks and competing priorities
- 1+ years of demonstrated experience with performance review process
Preferred qualifications include:
- PHR, SPHR, PMI or similar disciplines preferred
- Ability to rely on experience and judgment to plan and accomplish goals
- Experience in resolving conflicts and gaining cooperation among peers, staff and client
- Experience in researching complex issues and developing recommended actions
- Management skills based on several years of experience preferably in a matrix based environment
- Ability to build strong, effective relationships as a leader, team member, and Randstad resource
- Ability to provide excellent customer service to both internal and external customers
- Strong business acumen, hardworking, high integrity and a strong desire to succeed
- Effective interpersonal and written communication skills
- Superior consulting, leadership, management, interpersonal and mentoring skills
- Capable of working independently in a self-directed capacity, as well as in a team environment
For certain positions, Covid-19 vaccination and/or testing may be required by Randstad’s client or applicable state/local mandates, subject to approved medical or religious accommodations. Ask your Randstad representative for more information.
At Randstad, we love to celebrate our hardworking diverse teams demonstrated through our ongoing commitment and diversity awards. Ranked as a 2022 DiversityInc Top 50 company, a Human Rights Campaign 2022 Best Places to Work for LGBTQ+ Equality, a Military Friendly company for Veterans, Military Spouses & Suppliers, and a 2022 Staffing Industry Analyst Top 50 Diversity, Equity & Inclusion Influencer to name a few. We are proud of our collaborative culture which is at the heart of Randstad. When you join Randstad you will receive opportunities for competitive & robust benefits, flexible schedules, and the assurance that everyone can be their authentic selves. We are seeking candidates from all backgrounds and demographics and a variety of industries to join a winning team!
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact …@randstadusa.com.
The base salary range for this position is $79,000-103,000.
At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.
Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.
In addition, Randstad offers rich learning & development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on overall wellbeing with our award-winning wellness program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), and offers discounts on everything from cell phone plans to car purchases.
Applications accepted on ongoing basis until position is filled.
