TPWD – Customer Service Representative I (Fluctuating Hours)

Texas Parks and Wildlife Department

TPWD MISSIONTo manage and conserve the natural and cultural resources of Texas and to provide hunting, fishing and outdoor recreation opportunities for the use and enjoyment of present and future generations. PLEASE NOTE:All applications must contain complete job histories, which includes job title, dates of employment (month/year) and hours worked per week, name of employer, supervisor’s name and phone number and a description of duties performed. Job history and volunteer experience should be listed in the work history section of the application to receive credit towards meeting the minimum requirements. Part-time experience credit is prorated based on the duration and hours worked per week.

Please indicate hours worked for part-time/temporary/seasonal experience. If this information is not submitted, your application will be considered incomplete. Applications with “See attached” or “See resume” will not be accepted in lieu of a completed application. Omission of data can be the basis for disqualification; you may state ‘unknown’ for any incomplete fields.

If education is used to meet the minimum requirements of the job posting, a copy of a college transcript(s) issued from the registrar must be provided if you are selected for an interview. APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions go to CAPPS Recruit to register or login. CAPPS Recruit, OCCUPATIONAL SPECIALTY CODES:Job ClassificationServiceMilitary SpecialtyCustomer Service Representative I-VArmy15P, 42A, 56M, 68G, 420ACustomer Service Representative I-VNavyRS, SN, YN, YNS, 741XCustomer Service Representative I-VCoast GuardYN, PERSCustomer Service Representative I-VMarine Corps0100, 0111, 4133, 0170Customer Service Representative I-VAir Force3F1X1, 3F5X1* More information on military occupational specialty codes can be found below: ‘S PREFERENCE: If you choose to claim veteran’s employment preference including surviving spouse or orphan of a veteran as outlined by the State of Texas, you must attach a DD214 at the time your application is submitted.

If you have questions regarding this requirement, please visit our Veteran’s Hiring Reference page at Parks and Wildlife offers a variety of benefits for employees such as generous paid time off, group insurance, retirement and pension, and frequent training and staff development opportunities. Other benefits include longevity pay, merit pay, deferred compensation, flexible benefit plans, 401K/457 retirement plans, direct deposit, telework, staggered work hours, Employee Assistance Program and a Return to Work Program. For new employees or rehires, health insurance is available the 1st of the following month after a 60-day waiting period. Click HERE to view our Benefits page.

HIRING CONTACT: Tracy Lindsey, (972) ###-####, Ext. 231PHYSICAL WORK ADDRESS: TPWD Cedar Hill State Park, 1570 W FM 1382, Cedar Hill, TX 75104GENERAL DESCRIPTIONUnder the direction of the Office Manager or Assistant Office Manager, this position performs entry-level customer service work including clerical duties, front desk operations, revenue collection and accounting for daily revenue for Cedar Hill State Park. Provides customer service and information to the public in person, on the telephone and in writing, license and permit sales and automated campsite registration. Performs clerical duties that include preparation of reports, and processing of correspondence, and general cleaning of the Headquarters.

Operates credit card, campsite registration, and the computer and license sales machines. Works under close supervision, with minimal latitude for the use of initiative and independent judgment. Performs additional duties as assigned. Complies with all Agency, Division and Branch rules, regulations and procedures.

NOTE: Position may fluctuate between full-time/part-time hours based on operational needs. MINIMUM QUALIFICATIONSEducation:Graduation from High School or GED. Experience:None required. Licensure:If driving is required, applicant must possess a valid State driver’s license.

PREFERRED QUALIFICATIONSExperience:One year experience in general clerical, cash handling or customer service. Bilingual in English and one or more critical languages, including Spanish, Arabic, Persian Farsi, Hindi, Urdu, Vietnamese and Mandarin. KNOWLEDGE, SKILLS AND ABILITIESKnowledge of general office procedures;Knowledge of administrative and clerical procedures;Knowledge of basic mathematics;Knowledge of general custodial duties;Skill in using MS Word, Excel and Outlook;Skill in effective verbal and written communication;Skill in providing quality customer service in a courteous and professional manner;Skill in handling a high volume front desk;Skill in making independent, sound and timely decisions;Ability to accurately handle cash and account for revenue collected;Ability to work independently with little or no supervision;Ability to work as a member of a team;Ability to work under high stress conditions;Ability to maintain flexibility and work with frequent interruptions and multiple changing priorities;Ability to conduct work activities in accordance with TPWD safety program. WORKING CONDITIONSRequired to work in a public park with overnight camping and day use;Required to work 40 hours per week with hours other than 8:00 a.

m. to 5:00 p. m. and days off other than Saturdays, Sundays and holidays;Required to adjust to changing schedules;May be required to operate a State vehicle;Required to travel 5% with possible overnight stays;Non-smoking environment in State buildings and vehicles.



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