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Sales

Visitors Services Specialist Full Time

Job Title: Visitors Services SpecialistLocation: DC Metro AreaClearance: ability to obtain a Secret ClearanceJob Description:As a Visitors Services Specialist, you will play a crucial role in enhancing the visitor experience by providing exceptional customer service, managing visitor flow, and supporting various museum functions. Your responsibilities will include:Key Responsibilities:

  • Visitor Interaction:
  • Proactively greet and welcome visitors upon arrival at the museum.
  • Orient and assist visitors as they join the entry line, ensuring a smooth and welcoming experience.
  • Process check-ins using the online reservation system and scan tickets at the museum entrance.
  • Properly handle and tag visitor belongings at the coat check.
  • Provide accurate and engaging information about museum amenities, programs, and exhibits.
  • Wayfinding and Escort Services:
  • Support wayfinding on the NMAD Pavilion plaza and within the museum.
  • Escort visitors throughout the museum as needed, ensuring they have a positive experience.
  • Institutional Knowledge and Support:
  • Develop and maintain a strong understanding of museum content and current exhibitions.
  • Interact positively with the public, colleagues, and museum staff.
  • Enforce museum policies and procedures while delivering outstanding customer service.
  • Assist with educational program support, public program support, and collections management and research under the guidance of the Office of Visitor Services Manager and other NMAD staff.
  • Administrative and Technical Tasks:
  • Utilize online reservation system software and CRM tools such as Salesforce, Tiqets, and Cuseum.
  • Handle Microsoft Office applications (Word, Excel, Outlook, PowerPoint) proficiently.
  • Support other museum services and administrative tasks as needed.Qualifications:
  • Education:
  • Associate’s degree in a relevant field OR equivalent relevant experience.
  • Bachelor’s Degree in a relevant field is preferred.
  • Experience:
  • Minimum of two years of experience in a museum visitor services operation, customer service, or retail position.
  • Familiarity with online reservation and CRM software, such as Salesforce, Tiqets, and Cuseum, is preferred.
  • Experience with graphic design is a plus.
  • Skills:
  • Highly organized, detail-oriented, and capable of managing multiple tasks and deadlines.
  • Strong verbal and written communication skills.
  • Approachable, friendly demeanor with a commitment to exemplary customer service.
  • Ability to interpret and implement museum protocols, policies, and procedures.
  • Dependable, adaptable, and a problem solver with a flexible and innovative approach.
  • Demonstrated ability to manage conflicts and resolve visitor issues.
  • Ability to move about the museum frequently and interact with visitors effectively.
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    Tagged as: Sales

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