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Welcome to the YMCA of Greater Indianapolis! There has never been a better time to join the YMCA of Greater Indianapolis! Our employees enjoy a diverse & inclusive environment and the opportunity to do cause-driven work to impact our communities through Youth Development, Healthy Living & Social Responsibility. If you are interested and have the skills and desire to make a difference, please continue by completing our online application. Thank you for your interest in our Y!
Part Time Perks:
Free certifications (depending on position)
Free YMCA of Greater Indianapolis membership
Flexible schedules
Childcare provided when actively working (up to 20 hours per week)
Retirement
Employee Assistance Program
Vendor Discounts
GENERAL FUNCTION
Under the direction and supervision of the Director of Administrative/Business Services, the primary responsibilities of this position are providing quality member service. The position may be responsible for sourcing, scheduling and supervision of the member services staff. A general knowledge of the YMCA of Greater Indianapolis is required. The Member Services Supervisor II assists with coordinating and overseeing all facets of the Member Service/Front Desk. The Supervisor is responsible for daily financial, membership and office transactions and should be able to resolve problems and elevate as necessary.
KNOW HOW
- High School diploma, or its equivalent, is required (Associates Degree preferred) and/or minimum 4 years related work experience (customer service/supervisory).
- Minimum 18 years of age is required.
- Background in customer service and computer proficiency in Microsoft Word, Excel & Outlook required.
- Must have the ability to use standard word processing and learn, use and instruct others in using YMCA software programs.
- Experience in selecting, training and supervision is required.
- Maturity and good judgment along with excellent interpersonal skills needed, as well as a high level of organization, tact and integrity is essential.
- Ability to manage diverse situations in a fast paced environment.
- A proven record of multi-tasking and cooperation with the ability to stay focused during detailed tasks.
- Maintain current certifications in CPR AED, First Aid, Safety & Risk Management, Child Abuse Prevention, New Employee Orientation and designated Member Service/Branch training, or the ability to obtain within 60-90 days of employment.
- Administrative skills including ability to maintain and generate reports and statistical information.
It is the policy of the YMCA of Greater Indianapolis to provide equal employment opportunity to employees and candidates for employment. Accordingly, there shall be no discrimination against any employee or candidate for employment due to race, color, religious creed, sex, national origin, age, citizenship, disability or against disabled veterans and veterans of the Vietnam era. This policy is applicable to the policies governing recruitment, hiring and placement, promotion, training, compensation, employment environment, and separation or termination.
Compliance with this policy is the personal responsibility of all personnel, especially those whose duties are related to the hiring of new employees and the status or tenure of current employees. Further, as an Equal Opportunity Employer, the company will cooperate fully in the implementation of applicable laws and executive orders.
Other details
- Job Function CLER2
- Pay Type Hourly
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