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Level 1 Help Desk 169 views

* Technical HelpDesk / Call Center / PC troubleshooting experience

* Experience working with help desk ticketing tools / documentation

* Ability to troubleshoot MSFT Office suite, Windows 7 / Windows 10 related issues

A+ certification is a plus!

Customer Service & strong communication skills are a must.

Provides technical support to users for computer-related technical problems on assigned account(s). Provides back-up assistance on other accounts as needed.
Essential Job Functions
* Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met.
* Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
* Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.

 


* Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

We are looking to hire people that have a technical foundation and are eager to learn and grow with our organization. This position is a long-term open ended contract position with career growth advancement opportunities.

We are multi-customer support center that provides various levels of support. Everything from more customer service orientated / Tier 1 password resets & MS Outlook support questions, to highly technical windows and network support.

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Contact Us

Contact Us

Caliber Sourcing

3901 Arlington Highland Blvd Ste 200 Arlington, TX 76018

connect@calibersourcing.com