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Strive to provide the best customer experience every day. Dispatch service requests to available technicians; act as liaison between technician and customer service team members. Efficient call handling and support to assist in driving positive field productivity. Key and maintain accurate customer service history and service call records.
Assist daily with requesting locates as needed. Access, input and manage data in CSG, WFX, and ACSR, Penguin. Data. Close work orders using proper solution and clear codes.
Ad hoc reporting as requested. Support administrative functions of the office. Other duties as assigned Requirements 1 year(s) of administrative support, transportation administration, office support or related experience. Proficient with Microsoft Office Suite or related software.
Bilingual (English/ Spanish) fluency a plus. Permitting experience a plus. Ability to learn and utilize role specific equipment and software. Excellent verbal and written communication skills.
Excellent…Administrative, Coordinator, Customer Experience, Customer Service
